Tool comparison · Social media management tools
Khoros
Enterprise platform for planning, social inbox and care, pricing on request only
- EntryPrice on requestno list price published
- Free plannoper pricing page
- Trial periodnot specified
- InterfaceEnglishnot in German
- Hosting according to providerEU
- Third-party rating3.9 / 5G2 · 121 Reviews
- X (formerly Twitter)
- TikTok
- YouTube
- API
Classification
In brief
Summarised from the provider's information. Not a test verdict.
Editorial calendar and approvals are connected here to an inbox with a ticketing system, reply templates and rules. Brand mentions, sentiment and response times are analysed, and AI helps with categorisation and replies. Roles, change log, SSO and API are available; the provider previously traded as Spredfast and Lithium.
SuitsFor large organisations that run publishing and customer service on social networks from a single platform.
Watch outPricing is only available via a demo request; the company now belongs to IgniteTech.
Target audiences per provider
- Large enterprises
- Customer Service Teams
Source: khoros.ai/iris · checked on 11/11/2026
Compared under
Sources: apps.apple.com/us/app/khoros-marketing/id694357…, khoros.ai/iris/platform and 2 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Planning & Publishing4Schedule posts · Editorial calendar · One post for multiple networks · Schedule via smartphone app
- yesSchedule posts
- yesEditorial calendar
- yesOne post for multiple networks
- yesSchedule via smartphone app
Sources: khoros.ai/iris, khoros.ai/iris/benefits · checked on 11/11/2026
Team & Approvals3Approval workflow · Roles & Permissions · Change log
- yesApproval workflow
- yesRoles & Permissions
- yesChange log
Sources: khoros.ai/iris, khoros.ai/iris/platform · checked on 11/11/2026
Analytics1Profile analysis
- yesProfile analysis
Source: khoros.ai/iris/platform · checked on 11/11/2026
Reporting1AI summary of reports
- yesAI summary of reports
Source: khoros.ai/iris · checked on 11/11/2026
Listening & Monitoring2Brand mentions · Sentiment analysis
- yesBrand mentions
- yesSentiment analysis
Source: khoros.ai/iris · checked on 11/11/2026
Inbox & Community5Social Inbox · Ticketing system · Reply templates · Inbox automation …
- yesSocial Inbox
- yesTicketing system
- yesReply templates
- yesInbox automation
- yesMeasure response times
Sources: khoros.ai/iris, khoros.ai and 1 more · checked on 11/11/2026
AI Features3AI text for posts · AI reply suggestions · AI categorisation
- yesAI text for posts
- yesAI reply suggestions
- yesAI categorisation
Sources: khoros.ai, khoros.ai/iris · checked on 11/11/2026
Administration & Security2Single Sign-On · API access
- yesSingle Sign-On
- yesAPI access
Source: khoros.ai/iris/platform · checked on 11/11/2026
7 networks
Networks
What Khoros can do per network, as described by the provider.
- FacebookPublishing
- InstagramPublishing
- X (formerly Twitter)PublishingListening
- LinkedInPublishing
- TikTokPublishing
- YouTubePublishing
- PinterestPublishing
Show full matrix 7 networks × 2 capabilities
| Network | Publish directly | Listening |
|---|---|---|
| yes | not specified | |
| yes | not specified | |
| X (formerly Twitter) | yes | yes |
| yes | not specified | |
| TikTok | yes | not specified |
| YouTube | yes | not specified |
| yes | not specified |
Source: khoros.ai/iris/benefits · checked on 11/11/2026
According to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)yesyes, per provider
- Hosting: EUyesper provider
- EU-US Data Privacy Frameworknot specified
- ISO 27001 certificationnot specified
- SOC 2 reportnot specified
- Provider headquartered in the EUnono, according to provider
- Trust Centeryesyes, per provider
Show all 26 criteria 20 not specified
- yesProvider's GDPR statement
- yesData Processing Agreement (DPA)
- noProvider headquartered in the EU
- not specifiedProvider from the DACH region
- yesHosting in the EU
- not specifiedHosting in Germany
- not specifiedChoice of server location
- not specifiedEU-US Data Privacy Framework
- not specifiedEU Standard Contractual Clauses
- not specifiedList of subprocessors
- not specifiedISO 27001 certification
- not specifiedSOC 2 report
- not specifiedBSI C5 attestation
- not specifiedSSO via SAML
- not specifiedUser management via SCIM
- not specifiedRegular penetration tests
- yesTrust Center
- not specifiedMeta Business Partner
- not specifiedTikTok Marketing Partner
- not specifiedLinkedIn Marketing Partner
- not specifiedCustomer data not used for AI training
- not specifiedAccessibility statement
- yesUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- not specifiedMeta Tech Provider
Sources: khoros.ai/iris/platform, khoros.ai/wp-content/uploads/2026/03/Khoros-Glo… and 2 more · checked on 11/11/2026
2 listed
Integrations
connections that the provider itself names.
- HubSpot
- Salesforce
Source: khoros.ai/iris/platform · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- G23.9/ 5121 Reviews · retrieved on 11/11/2026View at G2
- Capterra4.3/ 520 Reviews · retrieved on 11/11/2026View at Capterra
Social media management tools
Alternatives
Tools with the same main category, sorted by the number of features they share with Khoros.
Social media suite from Ingolstadt with inbox, scheduling and German-language support
- X (formerly Twitter)
- TikTok
- YouTube
- +5
Price on requestno list price published4.2 / 5, G2, 17 ReviewsAll-in-one tool with planning, inbox and reviews, built for multi-location networks
- X (formerly Twitter)
- Google Business Profile
- YouTube
- +1
from US$50per month · per location · billed monthly4.6 / 5, G2, 442 ReviewsSocial media suite from Poland focused on inbox, moderation and scheduling
- TikTok
- YouTube
- X (formerly Twitter)
- Google Business Profile
from €79per month · flat rate · billed annually4.7 / 5, G2, 150 ReviewsAll-in-one tool from France for planning, social inbox and analytics
- TikTok
- YouTube
- X (formerly Twitter)
- Threads
- +4
from €79per month · per user · billed annually4.5 / 5, G2, 979 Reviews
No information available yet
We have not found verifiable information from the provider for these areas, or have not yet checked them. We do not enter anything we cannot back up with a source.
- Prices and plans
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
11 sources, oldest check on 11/11/2026. khoros.ai (8) · apps.apple.com (1) · capterra.com (1) · g2.com (1)
Show all addresses with check date
| 01 | apps.apple.com/us/app/khoros-marketing/id694357667Languages | checked on 11/11/2026 |
| 02 | khoros.ai/Features | checked on 11/11/2026 |
| 03 | khoros.ai/ignitetech-acquires-khoros-to-transform-customer-connections-in-the-ai-answer-engine-era/Provider | checked on 11/11/2026 |
| 04 | khoros.ai/iris/Target audiences, Positioning, Features | checked on 11/11/2026 |
| 05 | khoros.ai/iris/benefits/Networks, Features | checked on 11/11/2026 |
| 06 | khoros.ai/iris/platform/Provider, Features, Platforms, Costs & Plans, Privacy & Security, Integrations | checked on 11/11/2026 |
| 07 | khoros.ai/khoros-security/Privacy & Security | checked on 11/11/2026 |
| 08 | khoros.ai/trust-center/Privacy & Security | checked on 11/11/2026 |
| 09 | khoros.ai/wp-content/uploads/2026/03/Khoros-Global-Data-Privacy-Addendum-v20260226.pdfPrivacy & Security | checked on 11/11/2026 |
| 10 | capterra.com/p/131341/Spredfast-Platform/reviews/Reviews | checked on 11/11/2026 |
| 11 | g2.com/products/khoros-social-media-management/reviewsReviews | checked on 11/11/2026 |
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.