Tool comparison · Social media management tools
Sprinklr Social
Enterprise platform for social media management, care and listening
- EntryPrice on requestno list price published
- Free plannoper pricing page
- Trial periodnot specified
- InterfaceGermanand 14 more languages
- Hosting according to providerEU
- Third-party rating4.1 / 5G2 · 1,255 Reviews
- TikTok
- X (formerly Twitter)
- YouTube
- Bluesky
- Discord
- Snapchat
- Web app
- iOS app
- Android app
- API
Classification
In brief
Summarised from the provider's information. Not a test verdict.
The platform combines planning with approvals, roles and a change log, an inbox with rules and reviews, and reporting with export as PDF, PowerPoint and CSV. AI evaluation and report summaries are planned, as are SSO via SAML and API. The provider names data residency and EU geofencing as an option and is a partner of Meta, TikTok and LinkedIn.
SuitsFor enterprises with multilingual teams and strict requirements for security and approval.
Watch outPricing is only available via a demo request; the company is based in New York and is not an EU provider.
Target audiences per provider
- Large enterprises
- Agencies
- Public sector
- Associations & NGOs
- Universities & Education
Source: investors.sprinklr.com/financial-information/al… · checked on 11/11/2026
Compared under
Sources: sprinklr.com/help/articles/getting-started/set-…, sprinklr.com/help/articles/universal-entities/s… and 4 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Planning & Publishing4Schedule posts · Automatic publishing · Editorial calendar · Workflow automation
- yesSchedule posts
- yesAutomatic publishing
- yesEditorial calendar
- yesWorkflow automation
Sources: sprinklr.com/products/social-media-management, sprinklr.com/help/articles/configurator/configu… and 1 more · checked on 11/11/2026
Team & Approvals3Approval workflow · Roles & Permissions · Change log
- yesApproval workflow
- yesRoles & Permissions
- yesChange log
Source: sprinklr.com/products/social-media-management · checked on 11/11/2026
Network-Specific Features4Schedule first comment · Schedule Reels · Schedule Stories · Carousel posts
- yesSchedule first comment
- yesSchedule Reels
- yesSchedule Stories
- yesCarousel posts
Sources: sprinklr.com/help/articles/publish-on-linkedin/…, sprinklr.com/help/articles/getting-started-inst… · checked on 11/11/2026
Analytics2Profile analysis · Competitor Benchmark
- yesProfile analysis
- yesCompetitor Benchmark
Sources: sprinklr.com/products/social-media-management, sprinklr.com/products/consumer-intelligence/com… · checked on 11/11/2026
Reporting6Report builder · Automated report delivery · PDF export · PowerPoint export …
- yesReport builder
- yesAutomated report delivery
- yesPDF export
- yesPowerPoint export
- yesCSV/Excel export
- yesAI summary of reports
Sources: sprinklr.com/help/articles/configurator/configu…, sprinklr.com/help/articles/scheduled-exports/ex… and 1 more · checked on 11/11/2026
Inbox & Community2Social Inbox · Inbox automation
- yesSocial Inbox
- yesInbox automation
Sources: sprinklr.com/products/social-media-management, sprinklr.com/help/articles/configurator/configu… · checked on 11/11/2026
AI Features1AI evaluation
- yesAI evaluation
Source: sprinklr.com/releases/26-4-release · checked on 11/11/2026
Reviews2Aggregate reviews · Respond to reviews
- yesAggregate reviews
- yesRespond to reviews
Source: sprinklr.com/products/social-media-management/r… · checked on 11/11/2026
Administration & Security2Single Sign-On · API access
- yesSingle Sign-On
- yesAPI access
Sources: sprinklr.com/help/articles/sso/set-up-single-si…, sprinklr.com/releases/26-10-release · checked on 11/11/2026
12 networks
Networks
What Sprinklr Social can do per network, as described by the provider.
- FacebookPublishingAnalyticsInbox: Comments
- InstagramPublishingAnalyticsInbox: CommentsFeed, Stories, Reels, Carousels
- LinkedInPublishingAnalyticsInbox: CommentsFirst comment
- TikTokPublishingAnalyticsInbox: CommentsAds
- X (formerly Twitter)PublishingAnalyticsInbox: Comments
- YouTubePublishingAnalyticsInbox: Comments
- PinterestPublishingAnalyticsInbox: Comments
- RedditPublishingAnalyticsInbox: Comments
- BlueskyPublishingAnalyticsInbox: Comments
- DiscordPublishingAnalyticsInbox: Comments
- SnapchatAnalyticsAds
- WhatsAppAnalyticsInbox: Messages
Show full matrix 12 networks × 10 capabilities
| Network | Publish directly | Feed posts | Reels/short videos | Stories | Carousels | First comment | Analytics | Comments in inbox | Messages in inbox | Ads |
|---|---|---|---|---|---|---|---|---|---|---|
| yes | not specified | not specified | not specified | not specified | not specified | yes | yes | not specified | not specified | |
| yes | yes | yes | yes | yes | not specified | yes | yes | not specified | not specified | |
| yes | not specified | not specified | not specified | not specified | yes | yes | yes | not specified | not specified | |
| TikTok | yes | not specified | not specified | not specified | not specified | not specified | yes | yes | not specified | yes |
| X (formerly Twitter) | yes | not specified | not specified | not specified | not specified | not specified | yes | yes | not specified | not specified |
| YouTube | yes | not specified | not specified | not specified | not specified | not specified | yes | yes | not specified | not specified |
| yes | not specified | not specified | not specified | not specified | not specified | yes | yes | not specified | not specified | |
| yes | not specified | not specified | not specified | not specified | not specified | yes | yes | not specified | not specified | |
| Bluesky | yes | not specified | not specified | not specified | not specified | not specified | yes | yes | not specified | not specified |
| Discord | yes | not specified | not specified | not specified | not specified | not specified | yes | yes | not specified | not specified |
| Snapchat | not specified | not specified | not specified | not specified | not specified | not specified | yes | not specified | not specified | yes |
| not specified | not specified | not specified | not specified | not specified | not specified | yes | not specified | yes | not specified |
Source: sprinklr.com/help/articles/channels/social-chan… · checked on 11/11/2026
According to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)yesyes, per provider
- Hosting: EUyesper provider
- EU-US Data Privacy Frameworknot specified
- ISO 27001 certificationyesyes, per provider
- SOC 2 reportyesyes, per provider
- Provider headquartered in the EUnono, according to provider
- List of subprocessorsyesyes, per provider
- SSO via SAMLyesyes, per provider
- Trust Centeryesyes, per provider
- Meta Business Partneryesyes, per provider
- TikTok Marketing Partneryesyes, per provider
- LinkedIn Marketing Partneryesyes, per provider
Show all 26 criteria 13 not specified
- yesProvider's GDPR statement
- yesData Processing Agreement (DPA)
- noProvider headquartered in the EU
- not specifiedProvider from the DACH region
- yesHosting in the EU
- not specifiedHosting in Germany
- yesChoice of server location
- not specifiedEU-US Data Privacy Framework
- not specifiedEU Standard Contractual Clauses
- yesList of subprocessors
- yesISO 27001 certification
- yesSOC 2 report
- not specifiedBSI C5 attestation
- yesSSO via SAML
- not specifiedUser management via SCIM
- not specifiedRegular penetration tests
- yesTrust Center
- yesMeta Business Partner
- yesTikTok Marketing Partner
- yesLinkedIn Marketing Partner
- not specifiedCustomer data not used for AI training
- not specifiedAccessibility statement
- not specifiedUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- not specifiedMeta Tech Provider
Sources: sprinklr.com/brand-factsheet, investors.sprinklr.com and 3 more · checked on 11/11/2026
6 listed
Integrations
connections that the provider itself names.
- Canva
- Google Drive
- Slack
- Google Analytics
- Bitly
- Power BI
Sources: sprinklr.com/products/platform/integrations, sprinklr.com/help/articles/power-bi/power-bi-co… · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- OMR Reviews3.96/ 538 Reviews · retrieved on 11/11/2026View at OMR Reviews
- G24.1/ 51,255 Reviews · retrieved on 11/11/2026View at G2
- Capterra4.2/ 593 Reviews · retrieved on 11/11/2026View at Capterra
Social media management tools
Alternatives
Tools with the same main category, sorted by the number of features they share with Sprinklr Social.
All-in-one tool from France for planning, social inbox and analytics
- TikTok
- YouTube
- X (formerly Twitter)
- Threads
- +4
from €79per month · per user · billed annually4.5 / 5, G2, 979 ReviewsSocial media suite from Ingolstadt with inbox, scheduling and German-language support
- X (formerly Twitter)
- TikTok
- YouTube
- +5
Price on requestno list price published4.2 / 5, G2, 17 ReviewsAll-in-one social media suite with scheduling, inbox, listening and agency features
- TikTok
- X (formerly Twitter)
- YouTube
- +7
from US$80per month · flat rate · billed annually4.8 / 5, G2, 1,142 ReviewsEnterprise platform for brands with planning, inbox and competitor analytics
- TikTok
- YouTube
- Threads
- +2
Price on requestno list price published4.7 / 5, G2, 410 Reviews
No information available yet
We have not found verifiable information from the provider for these areas, or have not yet checked them. We do not enter anything we cannot back up with a source.
- Prices and plans
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
27 sources, oldest check on 11/11/2026. sprinklr.com (21) · investors.sprinklr.com (3) · omr.com (1) · capterra.com (1) · g2.com (1)
Show all addresses with check date
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.