Tool comparison · Comment moderation
BrandBastion
Comment moderation and community management for online retail brands
- EntryPrice on requestno list price published
- Free plannoper pricing page
- Trial periodnot specified
- InterfaceEnglishnot in German
- Hosting according to providernot specified
- Third-party rating4.4 / 5Capterra · 9 Reviews
- TikTok
- X (formerly Twitter)
- YouTube
- Threads
- Facebook Messenger
- Google Business Profile
- Web app
Classification
In brief
Summarised from the provider's information. Not a test verdict.
BrandBastion hides spam and hate, replies to comments and direct messages, and moderates ad comments around the clock. It also includes Social Inbox, Reviews in the inbox, Helpdesk integration, Sentiment analysis, Crisis alerts and AI reply suggestions. Users are unlimited.
SuitsFor online shops and direct sales brands with high comment volumes that want a provider-managed service.
Watch outPricing is only available individually on request.
Target audiences per provider
- Online shops & D2C brands
Source: brandbastion.com/dtc · checked on 11/11/2026
Compared under
- Comment moderation Main category
- Community Management & Social Inbox
- Review & Reputation Management
Sources: apps.apple.com/at/app/brandbastion/id6754273806, help.brandbastion.com/en and 3 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Planning & Publishing2Schedule posts · Workflow automation
- yesSchedule posts
- yesWorkflow automation
Sources: brandbastion.com/integrations, brandbastion.com/engage · checked on 11/11/2026
Analytics1Post analysis
- yesPost analysis
Source: brandbastion.com · checked on 11/11/2026
Reporting1AI summary of reports
- yesAI summary of reports
Source: brandbastion.com · checked on 11/11/2026
Listening & Monitoring5Brand mentions · Keyword monitoring · Sentiment analysis · Trend & topic detection …
- yesBrand mentions
- yesKeyword monitoring
- yesSentiment analysis
- yesTrend & topic detection
- yesCrisis alerts
Sources: brandbastion.com/integrations, brandbastion.com and 1 more · checked on 11/11/2026
Inbox & Community8Social Inbox · Reply to comments · Reply to direct messages · Moderate ad comments …
- yesSocial Inbox
- yesReply to comments
- yesReply to direct messages
- yesModerate ad comments
- yesReviews in the inbox
- yesAutomatically hide spam & hate
- yesRound-the-clock moderation
- yesHelpdesk integration
Sources: brandbastion.com, brandbastion.com/integrations · checked on 11/11/2026
AI Features3AI text for posts · AI reply suggestions · AI categorisation
- yesAI text for posts
- yesAI reply suggestions
- yesAI categorisation
Source: brandbastion.com/ai · checked on 11/11/2026
Administration & Security1Unlimited users
- yesUnlimited users
Source: brandbastion.com/plans · checked on 11/11/2026
Service & Support2Dedicated point of contact · Provider-managed service
- yesDedicated point of contact
- yesProvider-managed service
Sources: brandbastion.com, brandbastion.com/plans · checked on 11/11/2026
9 networks
Networks
What BrandBastion can do per network, as described by the provider.
- InstagramPublishingAnalyticsInbox: Comments, Messages, ModerationListening
- FacebookPublishingAnalyticsInbox: Comments, Messages, ModerationListening
- TikTokPublishingAnalyticsInbox: Comments, Messages, ModerationListening
- LinkedInPublishingAnalyticsInbox: Comments, Moderation
- X (formerly Twitter)PublishingInbox: Comments, Messages, ModerationListening
- YouTubePublishingAnalyticsInbox: Comments, Moderation
- ThreadsAnalyticsInbox: Comments, ModerationListening
- Facebook MessengerInbox: Messages
- Google Business ProfileInbox: Comments, Moderation, Reviews
Show full matrix 9 networks × 7 capabilities
| Network | Publish directly | Analytics | Comments in inbox | Messages in inbox | Listening | Moderate comments | Reviews in the inbox |
|---|---|---|---|---|---|---|---|
| yes | yes | yes | yes | yes | yes | not specified | |
| yes | yes | yes | yes | yes | yes | not specified | |
| TikTok | yes | yes | yes | yes | yes | yes | not specified |
| yes | yes | yes | not specified | not specified | yes | not specified | |
| X (formerly Twitter) | yes | not specified | yes | yes | yes | yes | not specified |
| YouTube | yes | yes | yes | not specified | not specified | yes | not specified |
| Threads | not specified | yes | yes | not specified | yes | yes | not specified |
| Facebook Messenger | not specified | not specified | not specified | yes | not specified | not specified | not specified |
| Google Business Profile | not specified | not specified | yes | not specified | not specified | yes | yes |
Source: brandbastion.com/integrations · checked on 11/11/2026
Per pricing page
Costs & Plans
Amounts as the provider displays them. Limits per plan, where stated.
Reputation+
no price information
- unlimited Users
Agent+
no price information
- unlimited Users
Engage+
no price information
- unlimited Users
Source: brandbastion.com/plans · checked on 11/11/2026
Current prices from the providerAccording to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)not specified
- Hostingnot specified
- EU-US Data Privacy Frameworknot specified
- ISO 27001 certificationnot specified
- SOC 2 reportnot specified
Show all 26 criteria 25 not specified
- yesProvider's GDPR statement
- not specifiedData Processing Agreement (DPA)
- not specifiedProvider headquartered in the EU
- not specifiedProvider from the DACH region
- not specifiedHosting in the EU
- not specifiedHosting in Germany
- not specifiedChoice of server location
- not specifiedEU-US Data Privacy Framework
- not specifiedEU Standard Contractual Clauses
- not specifiedList of subprocessors
- not specifiedISO 27001 certification
- not specifiedSOC 2 report
- not specifiedBSI C5 attestation
- not specifiedSSO via SAML
- not specifiedUser management via SCIM
- not specifiedRegular penetration tests
- not specifiedTrust Center
- not specifiedMeta Business Partner
- not specifiedTikTok Marketing Partner
- not specifiedLinkedIn Marketing Partner
- not specifiedCustomer data not used for AI training
- not specifiedAccessibility statement
- not specifiedUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- not specifiedMeta Tech Provider
Source: info.brandbastion.com/app/privacy-policy · checked on 11/11/2026
5 listed
Integrations
connections that the provider itself names.
- Slack
- Microsoft Teams
- Salesforce
- Zendesk
- Shopify
Source: brandbastion.com · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- G25.0/ 51 Reviews · retrieved on 11/11/2026View at G2
- Capterra4.4/ 59 Reviews · retrieved on 11/11/2026View at Capterra
Comment moderation
Alternatives
Tools with the same main category, sorted by the number of features they share with BrandBastion.
AI moderation of comments, images and ad comments from the UK
- X (formerly Twitter)
- TikTok
- YouTube
Price on requestno list price publishedModeration from France for comments, livestream chats and images
- TikTok
- X (formerly Twitter)
- YouTube
- Twitch
- +1
from €1,000per month
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
13 sources, oldest check on 11/11/2026. brandbastion.com (7) · help.brandbastion.com (2) · apps.apple.com (1) · info.brandbastion.com (1) · capterra.com (1) · g2.com (1)
Show all addresses with check date
| 01 | apps.apple.com/at/app/brandbastion/id6754273806Languages | checked on 11/11/2026 |
| 02 | help.brandbastion.com/en/Languages | checked on 11/11/2026 |
| 03 | help.brandbastion.com/en/articles/11176757-log-in-or-sign-up-to-brandbastionPlatforms | checked on 11/11/2026 |
| 04 | info.brandbastion.com/app/privacy-policyPrivacy & Security | checked on 11/11/2026 |
| 05 | brandbastion.com/Positioning, Features, Integrations | checked on 11/11/2026 |
| 06 | brandbastion.com/aboutProvider | checked on 11/11/2026 |
| 07 | brandbastion.com/aiFeatures | checked on 11/11/2026 |
| 08 | brandbastion.com/dtcTarget audiences | checked on 11/11/2026 |
| 09 | brandbastion.com/engageFeatures | checked on 11/11/2026 |
| 10 | brandbastion.com/integrationsNetworks, Features | checked on 11/11/2026 |
| 11 | brandbastion.com/plansFeatures, Costs & Plans | checked on 11/11/2026 |
| 12 | capterra.com/p/173375/Brand-Bastion/reviews/Reviews | checked on 11/11/2026 |
| 13 | g2.com/products/brandbastion/reviewsReviews | checked on 11/11/2026 |
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.