Tool comparison · Social Listening & Monitoring Tools
Lumen by Talkwalker
Enterprise listening, today Lumen by Talkwalker, with image recognition
- EntryPrice on requestno list price published
- Free plannoper pricing page
- Trial periodnot specified
- Interfacenot specified
- Hosting according to providerGermany
- Third-party rating4.3 / 5G2 · 137 Reviews
- TikTok
- YouTube
- X (formerly Twitter)
- Web app
- API
Classification
In brief
Summarised from the provider's information. Not a test verdict.
Brand mentions across networks, the web, print, podcasts and review platforms are monitored by today's Lumen by Talkwalker. Sentiment analysis, crisis alerts, share of voice, trend detection and image and logo recognition are planned; users are unlimited. The company belongs to Hootsuite and is headquartered in Luxembourg.
SuitsFor corporations, agencies and PR teams with larger monitoring needs.
Watch outThere is no free plan, and the price is only available on request.
Target audiences per provider
- Large enterprises
- Agencies
- Small businesses
- PR & Communications Teams
Source: talkwalker.com/social-media-listening · checked on 11/11/2026
Sources: talkwalker.com, talkwalker.com/de/impressum and 3 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Reporting1Report builder
- yesReport builder
Source: talkwalker.com/pricing · checked on 11/11/2026
Listening & Monitoring14Brand mentions · Keyword monitoring · Boolean search · Web, news & blog sources …
- yesBrand mentions
- yesKeyword monitoring
- yesBoolean search
- yesWeb, news & blog sources
- yesPrint & broadcast
- yesPodcast monitoring
- yesReview sites as a source
- yesSentiment analysis
- yesShare of Voice
- yesTrend & topic detection
- yesCrisis alerts
- yesImage & logo recognition
- yesIdentify opinion leaders
- yesRetroactive data in listening
Sources: talkwalker.com/social-media-listening, talkwalker.com/data-coverage and 1 more · checked on 11/11/2026
AI Features1AI evaluation
- yesAI evaluation
Source: talkwalker.com/pricing · checked on 11/11/2026
Administration & Security3Single Sign-On · API access · Unlimited users
- yesSingle Sign-On
- yesAPI access
- yesUnlimited users
Sources: talkwalker.com/fr/security-practices, developer.talkwalker.com and 1 more · checked on 11/11/2026
7 networks
Networks
What Lumen by Talkwalker can do per network, as described by the provider.
- InstagramListening
- FacebookListening
- TikTokListening
- LinkedInListening
- YouTubeListening
- X (formerly Twitter)Listening
- RedditListening
Show full matrix 7 networks × 1 capabilities
| Network | Listening |
|---|---|
| yes | |
| yes | |
| TikTok | yes |
| yes | |
| YouTube | yes |
| X (formerly Twitter) | yes |
| yes |
Source: talkwalker.com/data-coverage · checked on 11/11/2026
Per pricing page
Costs & Plans
Amounts as the provider displays them. Limits per plan, where stated.
Core
no price information
- unlimited Users
Analyze
no price information
- unlimited Users
Business
no price information
- unlimited Users
Source: talkwalker.com/pricing · checked on 11/11/2026
Current prices from the providerAccording to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)yesyes, per provider
- Hosting: Germanyyesper provider
- EU-US Data Privacy Frameworknot specified
- ISO 27001 certificationyesyes, per provider
- SOC 2 reportyesyes, per provider
- Provider headquartered in the EUyesyes, per provider
- Trust Centeryesyes, per provider
Show all 26 criteria 18 not specified
- yesProvider's GDPR statement
- yesData Processing Agreement (DPA)
- yesProvider headquartered in the EU
- not specifiedProvider from the DACH region
- yesHosting in the EU
- yesHosting in Germany
- not specifiedChoice of server location
- not specifiedEU-US Data Privacy Framework
- not specifiedEU Standard Contractual Clauses
- not specifiedList of subprocessors
- yesISO 27001 certification
- yesSOC 2 report
- not specifiedBSI C5 attestation
- not specifiedSSO via SAML
- not specifiedUser management via SCIM
- not specifiedRegular penetration tests
- yesTrust Center
- not specifiedMeta Business Partner
- not specifiedTikTok Marketing Partner
- not specifiedLinkedIn Marketing Partner
- not specifiedCustomer data not used for AI training
- not specifiedAccessibility statement
- not specifiedUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- not specifiedMeta Tech Provider
Sources: talkwalker.com/legal, talkwalker.com/resource/legal/privacy-addendum.… and 3 more · checked on 11/11/2026
1 listed
Integrations
connections that the provider itself names.
- Hootsuite
Source: apps.hootsuite.com/apps/talkwalker · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- OMR Reviews3.9/ 531 Reviews · retrieved on 11/11/2026View at OMR Reviews
- G24.3/ 5137 Reviews · retrieved on 11/11/2026View at G2
- Capterra4.4/ 523 Reviews · retrieved on 11/11/2026View at Capterra
Social Listening & Monitoring Tools
Alternatives
Tools with the same main category, sorted by the number of features they share with Lumen by Talkwalker.
Social listening with image recognition and helpdesk integration
- TikTok
- X (formerly Twitter)
- YouTube
from €499per month · flat rate · billed annually4.7 / 5, G2, 316 ReviewsAudience intelligence and listening from the UK
- X (formerly Twitter)
- TikTok
- YouTube
Price on requestno list price published4.3 / 5, G2, 107 ReviewsAI-powered monitoring with visibility and reporting for smaller teams
- TikTok
- YouTube
- X (formerly Twitter)
- +4
from US$49per month · Promotional price · billed annually4.9 / 5, G2, 115 ReviewsMonitoring of mentions across social networks, the web and podcasts
- TikTok
- YouTube
- X (formerly Twitter)
from US$199per month · flat rate · billed annually4.6 / 5, G2, 385 Reviews
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
17 sources, oldest check on 11/11/2026. talkwalker.com (11) · apps.hootsuite.com (1) · developer.talkwalker.com (1) · omr.com (1) · trustcenter.hootsuite.com (1) · capterra.com (1) · g2.com (1)
Show all addresses with check date
| 01 | apps.hootsuite.com/apps/talkwalkerIntegrations | checked on 11/11/2026 |
| 02 | developer.talkwalker.com/Features, Platforms | checked on 11/11/2026 |
| 03 | omr.com/de/reviews/product/talkwalkerReviews | checked on 11/11/2026 |
| 04 | trustcenter.hootsuite.com/Privacy & Security | checked on 11/11/2026 |
| 05 | capterra.com/p/161487/Talkwalker/reviews/Reviews | checked on 11/11/2026 |
| 06 | g2.com/products/lumen-by-talkwalker/reviewsReviews | checked on 11/11/2026 |
| 07 | talkwalker.com/Languages | checked on 11/11/2026 |
| 08 | talkwalker.com/about-usProvider | checked on 11/11/2026 |
| 09 | talkwalker.com/blog/gdpr-talkwalker-8-questions-and-answersPrivacy & Security | checked on 11/11/2026 |
| 10 | talkwalker.com/data-coverageNetworks, Features | checked on 11/11/2026 |
| 11 | talkwalker.com/de/impressumProvider, Privacy & Security | checked on 11/11/2026 |
| 12 | talkwalker.com/fr/security-practicesFeatures | checked on 11/11/2026 |
| 13 | talkwalker.com/legalPrivacy & Security | checked on 11/11/2026 |
| 14 | talkwalker.com/pricingPositioning, Features, Costs & Plans | checked on 11/11/2026 |
| 15 | talkwalker.com/resource/legal/privacy-addendum.pdfPrivacy & Security | checked on 11/11/2026 |
| 16 | talkwalker.com/social-media-listeningTarget audiences, Features | checked on 11/11/2026 |
| 17 | talkwalker.com/why-talkwalkerFeatures | checked on 11/11/2026 |
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.