Tool comparison · DM & Chat Automation
Inrō
Instagram DM automation with scheduling and CRM for creators and coaches
- Entryfrom €12.99per month · billed monthly
- Free planyeslimited AI credits
- Trial period14 days
- InterfaceEnglishnot in German
- Hosting according to providerEU
- Third-party rating5.0 / 5G2 · 1 Reviews
- Web app
- API
Classification
In brief
Summarised from the provider's information. Not a test verdict.
Comment-to-DM, story replies, keyword triggers and an AI chat agent are connected to social CRM and lead capture. In addition, Instagram posts, Reels and Schedule Stories can be scheduled and published automatically. According to the provider, it only uses the official Meta API and hosts in the EU.
SuitsFor creators, coaches and small businesses who want Instagram scheduling and chat automation in one tool.
Watch outIt is limited to Instagram, and the interface is only available in English.
Target audiences per provider
- Creator & Influencer
- Agencies
- Online shops & D2C brands
- Coaches & Course Providers
- Small businesses
Source: inro.social/ai-info · checked on 11/11/2026
Compared under
Sources: inro.social/ai-info, help.inro.social/en/articles/9424300-subscripti… and 1 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Planning & Publishing4Schedule posts · Automatic publishing · Drafts & Templates · UTM parameters
- yesSchedule posts
- yesAutomatic publishing
- yesDrafts & Templates
- yesUTM parameters
Source: inro.social/ai-info · checked on 11/11/2026
Team & Approvals2Roles & Permissions · Change log
- yesRoles & Permissions
- yesChange log
Sources: inro.social/pricing, inro.social/ai-info · checked on 11/11/2026
Network-Specific Features8Schedule Reels · Schedule Stories · Carousel posts · Tag people …
- yesSchedule Reels
- yesSchedule Stories
- yesCarousel posts
- yesTag people
- yesCollab posts
- yesAdd location
- yesCover image for videos
- yesAlt texts
Source: inro.social/ai-info · checked on 11/11/2026
Analytics2Post analysis · Video & Reels analytics
- yesPost analysis
- yesVideo & Reels analytics
Source: inro.social/ai-info · checked on 11/11/2026
Inbox & Community3Reply to direct messages · Tags & labels in the inbox · Social CRM
- yesReply to direct messages
- yesTags & labels in the inbox
- yesSocial CRM
Sources: help.inro.social/en/articles/9420267-welcome-to…, inro.social/ai-info · checked on 11/11/2026
Automation & Chat9Comment-to-DM · Automate story replies · Keyword triggers in DMs · Chatbot flows …
- yesComment-to-DM
- yesAutomate story replies
- yesKeyword triggers in DMs
- yesChatbot flows
- yesAI chat agent
- yesLead capture in chat
- yesHandover to staff
- yesOfficial Meta API only
- yesLink only after following
Sources: inro.social/ai-info, help.inro.social/en/articles/9420267-welcome-to… and 2 more · checked on 11/11/2026
AI Features1AI credits
- yesAI credits
Source: help.inro.social/en/articles/10758954-quick-sta… · checked on 11/11/2026
Administration & Security2API access · Unlimited users
- yesAPI access
- yesUnlimited users
Sources: inro.social/product/api, inro.social/pricing · checked on 11/11/2026
Service & Support4Dedicated point of contact · Live chat support · Phone support · Provider-managed service
- yesDedicated point of contact
- yesLive chat support
- yesPhone support
- yesProvider-managed service
Source: inro.social/pricing · checked on 11/11/2026
1 networks
Networks
What Inrō can do per network, as described by the provider.
- InstagramPublishingAnalyticsInbox: MessagesDM automationFeed, Reels, Stories, Carousels
Show full matrix 1 networks × 8 capabilities
| Network | Publish directly | Feed posts | Reels/short videos | Stories | Carousels | Analytics | Messages in inbox | DM automation |
|---|---|---|---|---|---|---|---|---|
| yes | yes | yes | yes | yes | yes | yes | yes |
Source: inro.social/ai-info · checked on 11/11/2026
Per pricing page
Costs & Plans
Amounts as the provider displays them. Limits per plan, where stated.
Free
€0
per month · billed monthly
- 1 Users
- 100 Contacts
- 50 AI credits
Pro (monthly)
€12.99
per month · billed monthly
- 10 Users
Pro (annual)
€104.08
per month · billed annually, converted
- 10 Users
Managed Account
€299
per month · billed monthly
Source: inro.social/pricing · checked on 11/11/2026
Current prices from the providerAccording to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)yesyes, per provider
- Hosting: EUyesper provider
- EU-US Data Privacy Frameworkyesyes, per provider
- ISO 27001 certificationnot specified
- SOC 2 reportnot specified
- Provider headquartered in the EUyesyes, per provider
- EU Standard Contractual Clausesyesyes, per provider
- List of subprocessorsyesyes, per provider
- Customer data not used for AI trainingyesyes, per provider
- Meta Tech Provideryesyes, per provider
Show all 26 criteria 17 not specified
- yesProvider's GDPR statement
- yesData Processing Agreement (DPA)
- yesProvider headquartered in the EU
- not specifiedProvider from the DACH region
- yesHosting in the EU
- not specifiedHosting in Germany
- not specifiedChoice of server location
- yesEU-US Data Privacy Framework
- yesEU Standard Contractual Clauses
- yesList of subprocessors
- not specifiedISO 27001 certification
- not specifiedSOC 2 report
- not specifiedBSI C5 attestation
- not specifiedSSO via SAML
- not specifiedUser management via SCIM
- not specifiedRegular penetration tests
- not specifiedTrust Center
- not specifiedMeta Business Partner
- not specifiedTikTok Marketing Partner
- not specifiedLinkedIn Marketing Partner
- yesCustomer data not used for AI training
- not specifiedAccessibility statement
- not specifiedUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- yesMeta Tech Provider
Sources: inro.social/legal/dpa, inro.social/product/api · checked on 11/11/2026
5 listed
Integrations
connections that the provider itself names.
- Zapier
- Make
- Shopify
- ChatGPT
- MCP server
Source: inro.social/ai-info · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- G25.0/ 51 Reviews · retrieved on 11/11/2026View at G2
- Trustpilot4.0/ 53 Reviews · retrieved on 11/11/2026rates the company (service, billing), not the softwareView at Trustpilot
DM & Chat Automation
Alternatives
Tools with the same main category, sorted by the number of features they share with Inrō.
German messaging inbox for WhatsApp, Instagram and Messenger
- Facebook Messenger
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from €89per month · flat rate · billed monthly4.8 / 5, Capterra, 320 ReviewsChatbot builder for Instagram, WhatsApp and messengers, built for creators
- TikTok
- Facebook Messenger
- Telegram
from US$14per month · billed annually4.6 / 5, Capterra, 72 ReviewsMarketing platform with chatbots for Instagram, WhatsApp and Telegram
- Facebook Messenger
- Telegram
- TikTok
from €8.80per month · billed annually4.6 / 5, Capterra, 774 ReviewsMessaging platform from Germany, formerly Userlike, with chatbot and social inbox
- Facebook Messenger
- Telegram
from €87per month · flat rate · billed annually4.6 / 5, Capterra, 649 Reviews
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
10 sources, oldest check on 11/11/2026. inro.social (5) · help.inro.social (3) · g2.com (1) · trustpilot.com (1)
Show all addresses with check date
| 01 | help.inro.social/en/articles/10758954-quick-start-setup-your-ai-agentFeatures | checked on 11/11/2026 |
| 02 | help.inro.social/en/articles/9420267-welcome-to-inro-what-you-can-doFeatures | checked on 11/11/2026 |
| 03 | help.inro.social/en/articles/9424300-subscription-plans-how-billing-works-in-inroLanguages | checked on 11/11/2026 |
| 04 | g2.com/products/inro/reviewsReviews | checked on 11/11/2026 |
| 05 | inro.social/ai-infoTarget audiences, Networks, Positioning, Features, Platforms, Languages, Integrations | checked on 11/11/2026 |
| 06 | inro.social/glossary/follow-gateFeatures | checked on 11/11/2026 |
| 07 | inro.social/legal/dpaProvider, Privacy & Security | checked on 11/11/2026 |
| 08 | inro.social/pricingFeatures, Costs & Plans, Billing | checked on 11/11/2026 |
| 09 | inro.social/product/apiFeatures, Privacy & Security | checked on 11/11/2026 |
| 10 | trustpilot.com/review/inro.socialReviews | checked on 11/11/2026 |
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.