Tool comparison · Engage & Grow
DM & Chat Automation
These tools respond automatically to comments, story replies and direct messages, capture leads and hand chats over to people. They suit cases where many similar requests come in or where comments are to be deliberately turned into conversations.
What matters01Triggers02Flows03Channels04Use of official interfaces05Pricing modelExplainClose
- 01Triggers
Comment-to-DM, keyword triggers and story replies.
- 02Flows
Chatbot flows, AI chat agent and handover to staff.
- 03Channels
Instagram, WhatsApp newsletter or website chat widget.
- 04Use of official interfaces
Whether only the official Meta API is used.
- 05Pricing model
Free plan, usage-based costs or tiers.
Probably not here: If you only want to answer messages together as a team without automating, you need community management and a social inbox.
Order: tools focused on DM & Chat Automation first, within them by number of reviews at G2. No separate rating; the sorting does not account for whether a provider pays commission. How the list is built
SendPulse
Marketing platform with chatbots for Instagram, WhatsApp and Telegram
- Facebook Messenger
- Telegram
- TikTok
- Free plan, limited
- Hosting in Germany according to provider
- Mobile app
4.6 / 5G2 · 727 Reviewsfrom €8.80per monthbilled annuallyDetails for SendPulse
In brief
For comment-to-DM, story replies and keyword triggers, the platform offers automation, plus chatbot flows, an AI chat agent, reply templates and lead capture. Inbox, social CRM, website chat widget and AI translation are included; there is a free plan.
SuitsFor small businesses and agencies that want to combine chatbot automation with the provider's other marketing tools.
Features as stated by the provider24 listed
- Planning & Publishing 1
- Team & Approvals 2
- Inbox & Community 5
- Automation & Chat 9
- AI Features 3
- Administration & Security 2
- Service & Support 2
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- Germany
Reviews
- OMR Reviews
- 4.5 / 5 · 5 Reviews
- G2
- 4.6 / 5 · 727 Reviews
- Capterra
- 4.6 / 5 · 774 Reviews
- Trustpilot
- 4.5 / 5 · 2,894 Reviews · rates the company (service, billing), not the software
Provider imagesendpulse.com Plans
- Free
- €0
per month · billed monthly - Pro
- €11
per month · billed monthly - Pro (yearly)
- €8.80
per month · billed annually
respond.io
Messaging platform for customer dialogue via WhatsApp, Instagram and Telegram
- TikTok
- Facebook Messenger
- Telegram
- Interface in German
- 7 day trial
4.8 / 5G2 · 568 Reviewsfrom US$79per month · flat ratebilled annuallyDetails for respond.io
In brief
Direct messages from WhatsApp, Instagram, TikTok, Messenger and Telegram are merged into one inbox. Chatbot flows, AI chat agent, workflow automation, Social CRM, tasks, handover to staff and WhatsApp newsletter are provided. The interface is available in German.
SuitsFor Customer Service Teams and branch managers who centrally handle many channels and automatically pre-sort conversations.
Watch outThere is a trial period without a credit card, but no free plan; costs depend on users and usage.
Features as stated by the provider23 listed
- Planning & Publishing 1
- Team & Approvals 3
- Inbox & Community 5
- Automation & Chat 6
- AI Features 2
- Administration & Security 4
- Service & Support 2
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- not specified
Reviews
- G2
- 4.8 / 5 · 568 Reviews
- Capterra
- 4.6 / 5 · 63 Reviews
Provider imagerespond.io Plans7 day trial
- Starter
- US$79
per month · flat rate · billed annually - Growth
- US$159
per month · flat rate · billed annually - Advanced
- US$279
per month · flat rate · billed annually - Enterprise
- no price information
Lime Connect
Messaging platform from Germany, formerly Userlike, with chatbot and social inbox
- Facebook Messenger
- Telegram
- Free plan
- Hosting in Germany according to provider
- Provider from the DACH region
- 14 day trial
4.4 / 5G2 · 453 Reviewsfrom €87per month · flat ratebilled annuallyDetails for Lime Connect
In brief
Formerly known as Userlike, the product bundles website chat, WhatsApp, Instagram, Messenger and Telegram in one inbox. Chatbot flows, AI chat agent, reply templates, workflow automation and AI translation are included. According to the provider, it is hosted in Germany and customer data is not used for AI training.
SuitsFor customer service teams in SMEs and large enterprises that run chat and messenger with German hosting.
Watch outThe company belongs to Lime Technologies.
Features as stated by the provider20 listed
- Planning & Publishing 1
- Team & Approvals 2
- Inbox & Community 3
- Automation & Chat 6
- AI Features 2
- Administration & Security 2
- Service & Support 4
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- Germany
Reviews
- OMR Reviews
- 4.5 / 5 · 211 Reviews
- G2
- 4.4 / 5 · 453 Reviews
- Capterra
- 4.6 / 5 · 649 Reviews
- Trustpilot
- 3.7 / 5 · 1 Reviews · rates the company (service, billing), not the software
Provider imageconnect.lime-technologies.com Plans14 day trial
- Free
- €0
per month · billed monthly - Pro
- €105
per month · flat rate · billed monthly - Pro (annual)
- €87
per month · flat rate · billed annually - Enterprise
- no price information
Manychat
Chatbot builder for Instagram, WhatsApp and messengers, built for creators
- TikTok
- Facebook Messenger
- Telegram
- Free plan
- Hosting in Germany according to provider
- 14 day trial
- Mobile app
4.5 / 5G2 · 165 Reviewsfrom US$14per monthbilled annuallyDetails for Manychat
In brief
Comment-to-DM, story replies and keyword triggers can be automated, along with Chatbot flows, an AI chat agent, lead capture and WhatsApp newsletters. A Social Inbox with tags, tasks and roles is included, as is the option to send a link only after the user follows. There is a free plan.
SuitsFor creators, agencies and shops that want to build DM flows without programming.
Watch outAlongside the free plan, there are usage-based costs.
Features as stated by the provider18 listed
- Team & Approvals 2
- Inbox & Community 4
- Automation & Chat 9
- AI Features 2
- Administration & Security 1
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- Germany
Reviews
- OMR Reviews
- 4.8 / 5 · 5 Reviews
- G2
- 4.5 / 5 · 165 Reviews
- Capterra
- 4.6 / 5 · 72 Reviews
- Trustpilot
- 2.0 / 5 · 314 Reviews · rates the company (service, billing), not the software
Provider imagemanychat.com Plans14 day trial
- Free
- US$0
per month · billed monthly - Essential
- US$14
per month · billed annually - Pro
- US$29
per month · billed annually - Business
- US$69
per month · billed annually
+ 1 more plans in profile
Superchat
German messaging inbox for WhatsApp, Instagram and Messenger
- Facebook Messenger
- Telegram
- Free plan
- Interface in German
- Hosting in Germany according to provider
- Provider from the DACH region
4.6 / 5G2 · 123 Reviewsfrom €89per month · flat ratebilled monthlyDetails for Superchat
In brief
Messages from WhatsApp, Instagram, Messenger and Telegram land in one inbox with tags, tasks and internal comments. Comment-to-DM, Chatbot flows, AI chat agent, lead capture and review requests are planned. According to the provider, it is hosted in Germany; support and help center are available in German.
SuitsFor small businesses, freelancers and Customer Service Teams looking for a German product with data stored in Germany.
Watch outIn addition to the free plan, there are usage-based costs and a minimum term.
Features as stated by the provider30 listed
- Planning & Publishing 1
- Team & Approvals 4
- Inbox & Community 3
- Automation & Chat 9
- AI Features 1
- Employee Advocacy 1
- Reviews 2
- Administration & Security 3
- Service & Support 6
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- Germany
Reviews
- OMR Reviews
- 4.7 / 5 · 344 Reviews
- G2
- 4.6 / 5 · 123 Reviews
- Capterra
- 4.8 / 5 · 320 Reviews
- Trustpilot
- 4.3 / 5 · 624 Reviews · rates the company (service, billing), not the software
Provider imagesuperchat.com Plans
- Free
- €0
per month · billed monthly - Basic
- €89
per month · flat rate · billed monthly - Professional
- €149
per month · flat rate · billed monthly - Advanced
- €299
per month · flat rate · billed monthly
+ 1 more plans in profile
Sinch Engage
Business messaging from Sinch with WhatsApp and Messenger
- Facebook Messenger
- EU hosting according to provider
- 14 day trial
4.5 / 5G2 · 65 Reviewsfrom €59per month · flat ratebilled monthlyDetails for Sinch Engage
In brief
Messages from WhatsApp, Messenger and Instagram come together in one inbox with reply templates and tasks. Workflow automation, WhatsApp newsletters, automatic report delivery and API access are included; phone support and a help center in German are part of the package.
SuitsFor online shops and Customer Service Teams that connect messaging channels through a Swedish provider.
Watch outCosts depend on the plan and usage.
Features as stated by the provider15 listed
- Planning & Publishing 1
- Team & Approvals 2
- Reporting 1
- Inbox & Community 3
- Automation & Chat 1
- Administration & Security 2
- Service & Support 5
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- EU
Reviews
- G2
- 4.5 / 5 · 65 Reviews
- Capterra
- 4.4 / 5 · 97 Reviews
Provider imagesinch.com Plans14 day trial
- Basics
- €59
per month · flat rate · billed monthly - Konversationen
- €89
per month · flat rate · billed monthly - Pro
- €139
per month · flat rate · billed monthly - Pro Plus
- €399
per month · flat rate · billed monthly
+ 1 more plans in profile
Chatfuel
Chatbot builder for Instagram, Facebook and WhatsApp with AI agent
- Facebook Messenger
- TikTok
4.4 / 5G2 · 45 Reviewsfrom US$18per monthbilled annuallyDetails for Chatfuel
In brief
Comment-to-DM, story replies and chatbot flows automate responses, plus an AI chat agent, lead capture, WhatsApp newsletter and payment or booking within the chat. Handover to staff and social CRM are included; integrations are available with Stripe and Zapier, among others.
SuitsFor agencies, shops and local businesses that handle inquiries in direct messages automatically.
Watch outThere is a trial phase but no free plan; usage determines part of the costs.
Features as stated by the provider13 listed
- Inbox & Community 1
- Automation & Chat 9
- Ads 1
- Administration & Security 1
- Service & Support 1
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- USA
Reviews
- G2
- 4.4 / 5 · 45 Reviews
- Capterra
- 4.3 / 5 · 28 Reviews
- Trustpilot
- 2.5 / 5 · 16 Reviews · rates the company (service, billing), not the software
Provider imagechatfuel.com Plans
- Business S
- US$18
per month · billed annually - Business M
- US$40.50
per month - Business L
- US$81
per month - Business XL
- US$153
per month
+ 6 more plans in profile
charles
Chat automation for online retail with WhatsApp, Instagram and Messenger
- Facebook Messenger
- Provider from the DACH region
4.8 / 5G2 · 33 ReviewsPrice on requestno list price publishedDetails for charles
In brief
WhatsApp, Instagram and Messenger come together in one inbox with Social CRM and Helpdesk integration. Comment-to-DM, Chatbot flows, an AI chat agent with brand voice, lead capture, Handover to staff and WhatsApp newsletter are included. The provider is based in Germany.
SuitsFor online shops and Customer Service Teams that manage social channels with a chatbot and AI agent.
Watch outNo price can be found without contacting the provider.
Features as stated by the provider21 listed
- Planning & Publishing 2
- Team & Approvals 1
- Analytics 2
- Inbox & Community 4
- Automation & Chat 7
- AI Features 3
- Ads 1
- Administration & Security 1
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- not specified
- Hosting
- not specified
Reviews
- OMR Reviews
- 4.8 / 5 · 84 Reviews
- G2
- 4.8 / 5 · 33 Reviews
- Capterra
- 4.4 / 5 · 21 Reviews
Provider imagehello-charles.com Plans
Price on request only
Inrō
Instagram DM automation with scheduling and CRM for creators and coaches
- Free plan, limited
- EU hosting according to provider
- 14 day trial
5.0 / 5G2 · 1 Reviewsunder 10 reviews, therefore shown without a barfrom €12.99per monthbilled monthlyDetails for Inrō
In brief
Comment-to-DM, story replies, keyword triggers and an AI chat agent are connected to social CRM and lead capture. In addition, Instagram posts, Reels and Schedule Stories can be scheduled and published automatically. According to the provider, it only uses the official Meta API and hosts in the EU.
SuitsFor creators, coaches and small businesses who want Instagram scheduling and chat automation in one tool.
Watch outIt is limited to Instagram, and the interface is only available in English.
Features as stated by the provider35 listed
- Planning & Publishing 4
- Team & Approvals 2
- Network-Specific Features 8
- Analytics 2
- Inbox & Community 3
- Automation & Chat 9
- AI Features 1
- Administration & Security 2
- Service & Support 4
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- EU
Reviews
- G2
- 5.0 / 5 · 1 Reviews
- Trustpilot
- 4.0 / 5 · 3 Reviews · rates the company (service, billing), not the software
Provider imageinro.social Plans14 day trial
- Free
- €0
per month · billed monthly - Pro (monthly)
- €12.99
per month · billed monthly - Pro (annual)
- €104.08
per month · billed annually, converted - Managed Account
- €299
per month · billed monthly
CreatorFlow
Instagram DM automation for creators in Spain
- Free plan
- EU hosting according to provider
- 14 day trial
no review at G2from US$12per month · flat ratebilled annuallyDetails for CreatorFlow
In brief
CreatorFlow only works with Instagram. It triggers Comment-to-DM, story replies and keyword triggers, can edit older comments retrospectively and sends the link only after the user follows; lead capture, Template library, Social CRM and API are planned. According to the provider it is a Meta Tech Provider and hosts in the EU.
SuitsFor creators and small brands that want to turn Instagram comments into direct messages.
Watch outIt is limited to Instagram, and the interface is only available in English, Portuguese and Spanish.
Features as stated by the provider14 listed
- Team & Approvals 2
- Analytics 1
- Reporting 1
- Inbox & Community 1
- Automation & Chat 6
- Design 1
- Service & Support 2
Not included according to provider: API access
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- EU
Reviews
- Trustpilot
- 4.1 / 5 · 14 Reviews · rates the company (service, billing), not the software
Provider imagecreatorflow.so Plans14 day trial
- Free
- US$0
per month · billed monthly - Pro
- US$12
per month · flat rate · billed annually - Growth
- US$24
per month · flat rate · billed annually - Agency
- no price information
LinkDM
Instagram and Facebook chat automation with link page builder
- Free plan
no review at G2from US$19per monthbilled monthlyDetails for LinkDM
In brief
Comment-to-DM, story replies and keyword triggers are supported, along with chatbot flows and lead capture. Older comments can be automated retroactively, and a link page builder is included. According to the provider, it only uses the official Meta API.
SuitsFor creators and agencies that turn comments on Instagram and Facebook into direct messages.
Watch outThe interface is only available in English.
Features as stated by the provider9 listed
- Planning & Publishing 1
- Automation & Chat 7
- Service & Support 1
Not included according to provider: Link page builder
Privacy according to provider
- GDPR statement
- not specified
- Data processing agreement (DPA)
- not specified
- Hosting
- not specified
Reviews
no review recorded
Provider imagelinkdm.com Plans
- Free
- US$0
per month · billed monthly - Pro
- US$19
per month · billed monthly - Pro (yearly)
- US$15.17
per month · billed annually, converted - Platinum+
- US$99
per month · billed monthly
+ 1 more plans in profile
- TikTok
- Threads
- YouTube
- Free plan, limited
- Interface in German
- 7 day trial
- Mobile app
4.6 / 5G2 · 98 Reviewsfrom €6.75per monthbilled monthlyDetails for Linktree
In brief
Linktree offers, alongside the link page, a shop, booking, newsletter sign-up, QR codes, scheduled links and click statistics. It also includes a post planner with direct publishing to Instagram, TikTok, Facebook, LinkedIn, Pinterest, Threads and YouTube, AI-generated texts and comment-to-DM. There is a free plan as well as team plans.
SuitsFor creators who want to combine their link page, planning and DM automation in one place.
Watch outPrices vary by region, and team plans include multiple Linktrees.
Features as stated by the provider22 listed
- Planning & Publishing 3
- Team & Approvals 2
- Reporting 1
- Automation & Chat 1
- AI Features 3
- Link in Bio 12
Privacy according to provider
- GDPR statement
- yes
- Data processing agreement (DPA)
- yes
- Hosting
- not specified
Reviews
- G2
- 4.6 / 5 · 98 Reviews
- Capterra
- 4.5 / 5 · 108 Reviews
Provider imagelinktr.ee Plans7 day trial
- Free
- €0
per month - Starter
- €5.25
per month · billed annually - Pro
- €12
per month · billed annually - Premium
- €27.50
per month · billed annually
+ 2 more plans in profile
Planoly
Visual planner for creators with feed preview, link page and comment-to-DM
Focus: Social media scheduler
- TikTok
- YouTube
- Threads
- +1
- Free plan, limited
- 14 day trial
- Mobile app
4.3 / 5G2 · 67 Reviewsfrom US$14per month · flat ratebilled annuallyDetails for Planoly
In brief
The focus is on feed preview, editorial calendar and planning of Reels, Stories and Carousels, with first comment, location and tagging. There are also AI captions and ideas, a link page builder with shop and appointment booking, and automation that turns comments into direct messages. Billing is per social set.
SuitsIntended for creators, small businesses and agencies that want to pre-plan Instagram content visually.
Watch outThe free plan works only in the mobile app and with an upload quota; X is only handled via reminders.
Features as stated by the provider36 listed
- Planning & Publishing 11
- Network-Specific Features 13
- Analytics 2
- Reporting 1
- Automation & Chat 2
- AI Features 2
- Design 2
- Link in Bio 3
Privacy according to provider
- GDPR statement
- not specified
- Data processing agreement (DPA)
- not specified
- Hosting
- not specified
Reviews
- OMR Reviews
- 4.0 / 5 · 34 Reviews
- G2
- 4.3 / 5 · 67 Reviews
- Capterra
- 4.3 / 5 · 55 Reviews
Provider imageplanoly.com Plans14 day trial
- Starter
- US$14
per month · billed annually - Growth
- US$24
per month · billed annually - Pro
- US$47
per month · billed annually
All 13 matching tools shown
Guide
DM automation for Instagram and co.: Comment-to-DM, Meta's rules and the cost per contact
What DM automation does and when it pays off
DM automation responds independently to comments, story replies and direct messages, sends a prepared reply, captures contact details and hands the conversation over to a person when it becomes complicated. The familiar case: someone comments a keyword under a reel and automatically receives the link or freebie by message. This pays off with many similar requests and with campaigns that aim to deliberately turn comments into conversations. With only a few messages a day, it is effort without return.
In the comparison stand 13 tools (as of 11/11/2026), from specialists for Instagram to platforms that combine several channels such as WhatsApp and website chat.
Consider triggers and channels separately
A comment, a story reply and a story mention are different triggers, and not every tool supports all of them. The filters list Comment-to-DM, keyword triggers in DMs and automating story replies separately. The public reply under the comment and the private message are also two functions, and it makes a difference whether all, specific or only new posts are included.
The category separates when it comes to channels. Manychat and Inro offer Comment-to-DM, while others additionally cover WhatsApp, Messenger, Telegram and website chat in one inbox. If you want to reach customers beyond Instagram, ask about the WhatsApp newsletter and whether that channel is included in the plan.
Official Meta interface and platform rules
For reliability, it matters whether a tool works through the official Meta interface. The filters list "Official Meta API only" as a separate entry, which only a few tools note with a source; some additionally state a Meta partner status, according to the provider. This is reassuring, but it guarantees neither error-free delivery nor unlimited volume. For the connection you need a professional Instagram account and, depending on the connection route, additionally a linked Facebook page.
Meta's rules describe conversations that start from an action by the user, and private replies to comments follow their own conditions. A test account can show whether the message arrives or lands as a request, and whether the trigger responds immediately for Reels, live comments and story mentions.
How deep the conversation should go
If a link after the keyword is enough, a simple trigger is sufficient. Anyone who wants to qualify, capture data, branch or have appointments booked needs Chatbot flows, lead capture and CRM connection. AI chat agents answer open questions but carry the risk of false statements; look for a controlled knowledge base and for how quickly a human takes over.
Handover to staff is noted by most tools, but implemented to different degrees: shared inbox, assignment, notification, roles. An automation that catches enquiries and then reaches nobody is worse than none; the handover should be tested with two real team members before going live.
Active contacts, messages, channels: what gets counted
Among these tools, 9 has a permanently free plan. Usage is usually measured by active contacts, messages sent, connected accounts or user seats, and AI usage and additional channels can also count. Price per user, usage-based costs and tiers all occur; the same monthly price says little about comparable usage. Free plans often limit accounts, seats and active flows.
Running through a normal and a viral month clarifies three points: whether, on reaching the limit, things are paused, exceeded or billed afterwards; whether a contact counted across several channels counts multiple times; and whether paused automations keep running. Team seats, AI credits and integrations belong in the calculation.
Consent, advertising rights and contact data
A comment or a request for a link is not consent to later advertising. Promotional messages generally require prior express consent under § 7 UWG, which must be obtained in the conversation before a captured email address or phone number is used for newsletters.
The tool processes names, messages and captured data of your contacts. Whether you are the controller and the provider acts on your behalf is clarified by a data processing agreement under Art. 28 GDPR; open questions remain about sub-processors, storage locations, support access and whether AI providers use data for training. EU hosting according to the provider proves neither compliance nor the absence of third-country access.
When an inbox, moderation or helpdesk is enough
Anyone who only wants to answer messages and comments together as a team, without automating, needs community management with a social inbox. If the concern is spam and hate under posts, comment moderation is the right category. For customer service with tickets and a knowledge base, helpdesk systems fit; for follow-up communication and segments, CRM and email marketing.
Frequently asked questions
How does comment-to-DM work with Instagram?
You define a keyword and a post. When someone writes the keyword in a comment, the tool replies publicly and sends a private message with a link or offer.
Which Instagram account do I need?
A professional account, i.e. Business or Creator, and depending on the connection also a linked Facebook Page. Personal accounts cannot be connected.
Can story replies and regular direct messages be automated in the same way?
With some of the tools, yes. Comment, story reply, story mention and regular message are separate triggers.
What do free plans offer, and when does it cost extra?
They are sufficient for trying things out and for small volumes. With paid plans, overages may be charged, so it is worth a trial run with a busy month.
Why does the automatic message not arrive or end up in requests?
Common reasons are missing permissions, account settings and platform rules for private replies; the message may land in requests instead of the inbox.
May I later use collected email addresses for advertising?
Only with consent for that purpose; a comment keyword is not enough for this. Consent is obtained and recorded in the conversation.
When are Meta's simple replies enough?
The platform's own features are enough for a few standard replies. A specialised tool pays off for comment triggers, branching, data capture or several channels converging.
Method
How this list is made
No own ranking, no own rating. Sorting is based only on what is stated on the page.
- Who appears here
Every active tool that lists this category as a main or secondary category. Discontinued tools never appear in a list; their profile names successors and alternatives.
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Commission does not change the order
The default order counts third-party reviews; you can switch to sorting by entry price or name. The sorting does not know whether a provider pays commission. Advertising links are labelled individually.
- Status and staleness
The status is the oldest review date of the information shown. If it is older than 180 days, we mark the profile as outdated until it has been reviewed again.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.
Not the right one?