Tool comparison · DM & Chat Automation
Lime Connect
Messaging platform from Germany, formerly Userlike, with chatbot and social inbox
- Entryfrom €87per month · flat rate · billed annually
- Free planyes
- Trial period14 days
- Interfacenot specified
- Hosting according to providerGermany
- Third-party rating4.6 / 5Capterra · 649 Reviews
- Facebook Messenger
- Telegram
- Web app
- API
- WordPress plugin
Classification
In brief
Summarised from the provider's information. Not a test verdict.
Formerly known as Userlike, the product bundles website chat, WhatsApp, Instagram, Messenger and Telegram in one inbox. Chatbot flows, AI chat agent, reply templates, workflow automation and AI translation are included. According to the provider, it is hosted in Germany and customer data is not used for AI training.
SuitsFor customer service teams in SMEs and large enterprises that run chat and messenger with German hosting.
Watch outThe company belongs to Lime Technologies.
Target audiences per provider
- Small businesses
- SMEs
- Large enterprises
- Online shops & D2C brands
- Customer Service Teams
Source: lime-technologies.com/en/insights/articles/user… · checked on 11/11/2026
Compared under
Sources: headwayapp.co/lime-connect-changelog, connect.lime-technologies.com/de/resources/help… and 3 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Planning & Publishing1Workflow automation
- yesWorkflow automation
Source: connect.lime-technologies.com/en/pricing · checked on 11/11/2026
Team & Approvals2Roles & Permissions · Change log
- yesRoles & Permissions
- yesChange log
Source: connect.lime-technologies.com/en/pricing · checked on 11/11/2026
Inbox & Community3Social Inbox · Reply to direct messages · Reply templates
- yesSocial Inbox
- yesReply to direct messages
- yesReply templates
Sources: connect.lime-technologies.com/en/products/messa…, connect.lime-technologies.com/en/pricing · checked on 11/11/2026
Automation & Chat6Chatbot flows · AI chat agent · Lead capture in chat · Handover to staff …
- yesChatbot flows
- yesAI chat agent
- yesLead capture in chat
- yesHandover to staff
- yesWhatsApp newsletter
- yesWebsite chat widget
Sources: lime-technologies.com/en/insights/articles/user…, connect.lime-technologies.com/en/pricing and 2 more · checked on 11/11/2026
AI Features2AI reply suggestions · AI translation
- yesAI reply suggestions
- yesAI translation
Source: connect.lime-technologies.com/en/pricing · checked on 11/11/2026
Administration & Security2Single Sign-On · API access
- yesSingle Sign-On
- yesAPI access
Source: connect.lime-technologies.com/en/pricing · checked on 11/11/2026
Service & Support4Onboarding included · Dedicated point of contact · Live chat support · Phone support
- yesOnboarding included
- yesDedicated point of contact
- yesLive chat support
- yesPhone support
Source: connect.lime-technologies.com/en/pricing · checked on 11/11/2026
4 networks
Networks
What Lime Connect can do per network, as described by the provider.
- InstagramInbox: Messages
- Facebook MessengerInbox: Messages
- WhatsAppInbox: MessagesDM automation
- TelegramInbox: Messages
Show full matrix 4 networks × 2 capabilities
| Network | Messages in inbox | DM automation |
|---|---|---|
| yes | not specified | |
| Facebook Messenger | yes | not specified |
| yes | yes | |
| Telegram | yes | not specified |
Source: connect.lime-technologies.com/en/pricing · checked on 11/11/2026
Per pricing page
Costs & Plans
Amounts as the provider displays them. Limits per plan, where stated.
Free
€0
per month · billed monthly
- 1 Users
Pro
€105
per month · flat rate · billed monthly
- 3 Users
Pro (annual)
€87
per month · flat rate · billed annually
- 3 Users
Enterprise
no price information
- 5 Users
Sources: connect.lime-technologies.com/en/pricing, connect.lime-technologies.com/en/pricing · checked on 11/11/2026
Current prices from the providerAccording to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)yesyes, per provider
- Hosting: Germanyyesper provider
- EU-US Data Privacy Frameworknot specified
- ISO 27001 certificationyesyes, per provider
- SOC 2 reportnot specified
- Provider headquartered in the EUyesyes, per provider
- Provider from the DACH regionyesyes, per provider
- Customer data not used for AI trainingyesyes, per provider
Show all 26 criteria 18 not specified
- yesProvider's GDPR statement
- yesData Processing Agreement (DPA)
- yesProvider headquartered in the EU
- yesProvider from the DACH region
- yesHosting in the EU
- yesHosting in Germany
- not specifiedChoice of server location
- not specifiedEU-US Data Privacy Framework
- not specifiedEU Standard Contractual Clauses
- not specifiedList of subprocessors
- yesISO 27001 certification
- not specifiedSOC 2 report
- not specifiedBSI C5 attestation
- not specifiedSSO via SAML
- not specifiedUser management via SCIM
- not specifiedRegular penetration tests
- not specifiedTrust Center
- not specifiedMeta Business Partner
- not specifiedTikTok Marketing Partner
- not specifiedLinkedIn Marketing Partner
- yesCustomer data not used for AI training
- not specifiedAccessibility statement
- not specifiedUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- not specifiedMeta Tech Provider
Sources: connect.lime-technologies.com/en/products/data-…, connect.lime-technologies.com/en/pricing and 2 more · checked on 11/11/2026
5 listed
Integrations
connections that the provider itself names.
- Salesforce
- Shopify
- WordPress
- Trello
- Mailchimp
Source: connect.lime-technologies.com/en/integrations · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- OMR Reviews4.5/ 5211 Reviews · retrieved on 11/11/2026View at OMR Reviews
- G24.4/ 5453 Reviews · retrieved on 11/11/2026View at G2
- Capterra4.6/ 5649 Reviews · retrieved on 11/11/2026View at Capterra
- Trustpilot3.7/ 51 Reviews · retrieved on 11/11/2026rates the company (service, billing), not the softwareView at Trustpilot
DM & Chat Automation
Alternatives
Tools with the same main category, sorted by the number of features they share with Lime Connect.
German messaging inbox for WhatsApp, Instagram and Messenger
- Facebook Messenger
- Telegram
from €89per month · flat rate · billed monthly4.6 / 5, G2, 123 ReviewsMessaging platform for customer dialogue via WhatsApp, Instagram and Telegram
- TikTok
- Facebook Messenger
- Telegram
from US$79per month · flat rate · billed annually4.8 / 5, G2, 568 ReviewsMarketing platform with chatbots for Instagram, WhatsApp and Telegram
- Facebook Messenger
- Telegram
- TikTok
from €8.80per month · billed annually4.6 / 5, G2, 727 ReviewsBusiness messaging from Sinch with WhatsApp and Messenger
- Facebook Messenger
from €59per month · flat rate · billed monthly4.5 / 5, G2, 65 Reviews
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
16 sources, oldest check on 11/11/2026. connect.lime-technologies.com (10) · de.trustpilot.com (1) · headwayapp.co (1) · omr.com (1) · capterra.com (1) · g2.com (1) · lime-technologies.com (1)
Show all addresses with check date
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.