Tool comparison · DM & Chat Automation
Sinch Engage
Business messaging from Sinch with WhatsApp and Messenger
- Entryfrom €59per month · flat rate · billed monthly
- Free plannoper pricing page
- Trial period14 daysno credit card required
- Interfacenot specified
- Hosting according to providerEU
- Third-party rating4.4 / 5Capterra · 97 Reviews
- Facebook Messenger
- Web app
- API
Classification
In brief
Summarised from the provider's information. Not a test verdict.
Messages from WhatsApp, Messenger and Instagram come together in one inbox with reply templates and tasks. Workflow automation, WhatsApp newsletters, automatic report delivery and API access are included; phone support and a help center in German are part of the package.
SuitsFor online shops and Customer Service Teams that connect messaging channels through a Swedish provider.
Watch outCosts depend on the plan and usage.
Target audiences per provider
- Small businesses
- Large enterprises
- Online shops & D2C brands
- Customer Service Teams
Source: sinch.com/engage/pricing · checked on 11/11/2026
Sources: sinch.com/engage, support.app.sinch.com/hc/de and 2 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Planning & Publishing1Workflow automation
- yesWorkflow automation
Source: sinch.com/engage/pricing · checked on 11/11/2026
Team & Approvals2Assign tasks · Roles & Permissions
- yesAssign tasks
- yesRoles & Permissions
Sources: sinch.com/engage, sinch.com/engage/pricing · checked on 11/11/2026
Reporting1Automated report delivery
- yesAutomated report delivery
Source: sinch.com/engage/pricing · checked on 11/11/2026
Inbox & Community3Social Inbox · Reply to direct messages · Reply templates
- yesSocial Inbox
- yesReply to direct messages
- yesReply templates
Sources: sinch.com/engage, sinch.com/engage/pricing and 1 more · checked on 11/11/2026
Automation & Chat1WhatsApp newsletter
- yesWhatsApp newsletter
Source: sinch.com/engage/channels/whatsapp · checked on 11/11/2026
Administration & Security2Single Sign-On · API access
- yesSingle Sign-On
- yesAPI access
Source: sinch.com/engage/pricing · checked on 11/11/2026
Service & Support5Onboarding included · Dedicated point of contact · Live chat support · Phone support …
- yesOnboarding included
- yesDedicated point of contact
- yesLive chat support
- yesPhone support
- yesHelp center in German
Sources: sinch.com/de/engage/pricing, sinch.com/engage/pricing and 2 more · checked on 11/11/2026
3 networks
Networks
What Sinch Engage can do per network, as described by the provider.
- WhatsAppInbox: Messages
- Facebook MessengerInbox: Messages
- InstagramInbox: Messages
Show full matrix 3 networks × 1 capabilities
| Network | Messages in inbox |
|---|---|
| yes | |
| Facebook Messenger | yes |
| yes |
Source: sinch.com/engage/pricing · checked on 11/11/2026
Per pricing page
Costs & Plans
Amounts as the provider displays them. Limits per plan, where stated.
Basics
€59
per month · flat rate · billed monthly
- 1 Users
Konversationen
€89
per month · flat rate · billed monthly
Pro
€139
per month · flat rate · billed monthly
Pro Plus
€399
per month · flat rate · billed monthly
Advanced
€739
per month · flat rate · billed monthly
Sources: sinch.com/de/engage/pricing, sinch.com/engage/pricing · checked on 11/11/2026
Current prices from the providerAccording to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)yesyes, per provider
- Hosting: EUyesper provider
- EU-US Data Privacy Frameworknot specified
- ISO 27001 certificationnot specified
- SOC 2 reportnot specified
- List of subprocessorsyesyes, per provider
Show all 26 criteria 22 not specified
- yesProvider's GDPR statement
- yesData Processing Agreement (DPA)
- not specifiedProvider headquartered in the EU
- not specifiedProvider from the DACH region
- yesHosting in the EU
- not specifiedHosting in Germany
- not specifiedChoice of server location
- not specifiedEU-US Data Privacy Framework
- not specifiedEU Standard Contractual Clauses
- yesList of subprocessors
- not specifiedISO 27001 certification
- not specifiedSOC 2 report
- not specifiedBSI C5 attestation
- not specifiedSSO via SAML
- not specifiedUser management via SCIM
- not specifiedRegular penetration tests
- not specifiedTrust Center
- not specifiedMeta Business Partner
- not specifiedTikTok Marketing Partner
- not specifiedLinkedIn Marketing Partner
- not specifiedCustomer data not used for AI training
- not specifiedAccessibility statement
- not specifiedUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- not specifiedMeta Tech Provider
Sources: sinch.com/de/sinch-answers, sinch.com/de/legal/terms-and-conditions/other-s… and 2 more · checked on 11/11/2026
6 listed
Integrations
connections that the provider itself names.
- Zapier
- HubSpot
- Salesforce
- Shopify
- Mailchimp
- Klaviyo
Source: sinch.com/engage/pricing · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- G24.5/ 565 Reviews · retrieved on 11/11/2026View at G2
- Capterra4.4/ 597 Reviews · retrieved on 11/11/2026View at Capterra
DM & Chat Automation
Alternatives
Tools with the same main category, sorted by the number of features they share with Sinch Engage.
German messaging inbox for WhatsApp, Instagram and Messenger
- Facebook Messenger
- Telegram
from €89per month · flat rate · billed monthly4.6 / 5, G2, 123 ReviewsMessaging platform from Germany, formerly Userlike, with chatbot and social inbox
- Facebook Messenger
- Telegram
from €87per month · flat rate · billed annually4.4 / 5, G2, 453 ReviewsMessaging platform for customer dialogue via WhatsApp, Instagram and Telegram
- TikTok
- Facebook Messenger
- Telegram
from US$79per month · flat rate · billed annually4.8 / 5, G2, 568 ReviewsMarketing platform with chatbots for Instagram, WhatsApp and Telegram
- Facebook Messenger
- Telegram
- TikTok
from €8.80per month · billed annually4.6 / 5, G2, 727 Reviews
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
13 sources, oldest check on 11/11/2026. sinch.com (8) · support.app.sinch.com (3) · capterra.com (1) · g2.com (1)
Show all addresses with check date
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.