Tool comparison · DM & Chat Automation
respond.io
Messaging platform for customer dialogue via WhatsApp, Instagram and Telegram
- Entryfrom US$79per month · flat rate · billed annually
- Free plannoper pricing page
- Trial period7 daysno credit card required
- InterfaceGermanand 16 more languages
- Hosting according to providernot specified
- Third-party rating4.8 / 5G2 · 568 Reviews
- TikTok
- Facebook Messenger
- Telegram
- Web app
- API
Classification
In brief
Summarised from the provider's information. Not a test verdict.
Direct messages from WhatsApp, Instagram, TikTok, Messenger and Telegram are merged into one inbox. Chatbot flows, AI chat agent, workflow automation, Social CRM, tasks, handover to staff and WhatsApp newsletter are provided. The interface is available in German.
SuitsFor Customer Service Teams and branch managers who centrally handle many channels and automatically pre-sort conversations.
Watch outThere is a trial period without a credit card, but no free plan; costs depend on users and usage.
Target audiences per provider
- Small businesses
- SMEs
- Large enterprises
- Universities & Education
- Online shops & D2C brands
- Chains & franchises
- Customer Service Teams
Source: respond.io/about · checked on 11/11/2026
Compared under
Sources: respond.io/help/user-account/profile, respond.io/help/channels and 4 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Planning & Publishing1Workflow automation
- yesWorkflow automation
Source: respond.io/pricing · checked on 11/11/2026
Team & Approvals3Internal comments · Assign tasks · Multiple brands/workspaces
- yesInternal comments
- yesAssign tasks
- yesMultiple brands/workspaces
Sources: respond.io/blog/best-ai-chatbot-for-customer-se…, respond.io/integrations and 1 more · checked on 11/11/2026
Inbox & Community5Social Inbox · Reply to direct messages · Tags & labels in the inbox · Social CRM …
- yesSocial Inbox
- yesReply to direct messages
- yesTags & labels in the inbox
- yesSocial CRM
- yesHelpdesk integration
Sources: respond.io, respond.io/help/channels and 3 more · checked on 11/11/2026
Automation & Chat6Chatbot flows · AI chat agent · Lead capture in chat · Handover to staff …
- yesChatbot flows
- yesAI chat agent
- yesLead capture in chat
- yesHandover to staff
- yesWhatsApp newsletter
- yesWebsite chat widget
Sources: respond.io/blog/best-ai-chatbot-for-customer-se…, respond.io and 2 more · checked on 11/11/2026
AI Features2AI reply suggestions · AI credits
- yesAI reply suggestions
- yesAI credits
Sources: respond.io/blog/best-ai-chatbot-for-customer-se…, respond.io/pricing · checked on 11/11/2026
Administration & Security4Single Sign-On · Two-factor authentication · API access · Unlimited users
- yesSingle Sign-On
- yesTwo-factor authentication
- yesAPI access
- yesUnlimited users
Source: respond.io/pricing · checked on 11/11/2026
Service & Support2Onboarding included · Live chat support
- yesOnboarding included
- yesLive chat support
Source: respond.io/blog/best-ai-chatbot-for-customer-se… · checked on 11/11/2026
5 networks
Networks
What respond.io can do per network, as described by the provider.
- WhatsAppInbox: MessagesDM automation
- InstagramInbox: MessagesDM automation
- TikTokInbox: MessagesDM automation
- Facebook MessengerInbox: MessagesDM automation
- TelegramInbox: Messages
Show full matrix 5 networks × 2 capabilities
| Network | Messages in inbox | DM automation |
|---|---|---|
| yes | yes | |
| yes | yes | |
| TikTok | yes | yes |
| Facebook Messenger | yes | yes |
| Telegram | yes | not specified |
Source: respond.io/integrations · checked on 11/11/2026
Per pricing page
Costs & Plans
Amounts as the provider displays them. Limits per plan, where stated.
Starter
US$79
per month · flat rate · billed annually
US$99 with monthly payment- 5 Users
- 5,000 AI credits
Growth
US$159
per month · flat rate · billed annually
US$199 with monthly payment- 10 Users
- 10,000 AI credits
Advanced
US$279
per month · flat rate · billed annually
US$349 with monthly payment- 10 Users
- 20,000 AI credits
Enterprise
no price information
- unlimited Users
- 40,000 AI credits
Source: respond.io/pricing · checked on 11/11/2026
Current prices from the providerAccording to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)yesyes, per provider
- Hostingnot specified
- EU-US Data Privacy Frameworknot specified
- ISO 27001 certificationyesyes, per provider
- SOC 2 reportnot specified
- List of subprocessorsyesyes, per provider
- Trust Centeryesyes, per provider
- Customer data not used for AI trainingyesyes, per provider
Show all 26 criteria 20 not specified
- yesProvider's GDPR statement
- yesData Processing Agreement (DPA)
- not specifiedProvider headquartered in the EU
- not specifiedProvider from the DACH region
- not specifiedHosting in the EU
- not specifiedHosting in Germany
- not specifiedChoice of server location
- not specifiedEU-US Data Privacy Framework
- not specifiedEU Standard Contractual Clauses
- yesList of subprocessors
- yesISO 27001 certification
- not specifiedSOC 2 report
- not specifiedBSI C5 attestation
- not specifiedSSO via SAML
- not specifiedUser management via SCIM
- not specifiedRegular penetration tests
- yesTrust Center
- not specifiedMeta Business Partner
- not specifiedTikTok Marketing Partner
- not specifiedLinkedIn Marketing Partner
- yesCustomer data not used for AI training
- not specifiedAccessibility statement
- not specifiedUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- not specifiedMeta Tech Provider
Sources: respond.io/security, respond.io/faqs/does-respondio-meet-enterprise-… and 1 more · checked on 11/11/2026
11 listed
Integrations
connections that the provider itself names.
- Zapier
- Make
- n8n
- HubSpot
- Salesforce
- Pipedrive
- Zendesk
- Shopify
- WooCommerce
- WordPress
- MCP server
Source: respond.io/integrations · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- G24.8/ 5568 Reviews · retrieved on 11/11/2026View at G2
- Capterra4.6/ 563 Reviews · retrieved on 11/11/2026View at Capterra
DM & Chat Automation
Alternatives
Tools with the same main category, sorted by the number of features they share with respond.io.
German messaging inbox for WhatsApp, Instagram and Messenger
- Facebook Messenger
- Telegram
from €89per month · flat rate · billed monthly4.8 / 5, Capterra, 320 ReviewsMarketing platform with chatbots for Instagram, WhatsApp and Telegram
- Facebook Messenger
- Telegram
- TikTok
from €8.80per month · billed annually4.6 / 5, Capterra, 774 ReviewsMessaging platform from Germany, formerly Userlike, with chatbot and social inbox
- Facebook Messenger
- Telegram
from €87per month · flat rate · billed annually4.6 / 5, Capterra, 649 ReviewsChat automation for online retail with WhatsApp, Instagram and Messenger
- Facebook Messenger
Price on requestno list price published4.4 / 5, Capterra, 21 Reviews
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
15 sources, oldest check on 11/11/2026. respond.io (13) · capterra.com (1) · g2.com (1)
Show all addresses with check date
| 01 | respond.io/Positioning, Features | checked on 11/11/2026 |
| 02 | respond.io/aboutProvider, Target audiences | checked on 11/11/2026 |
| 03 | respond.io/blog/best-ai-chatbot-for-customer-serviceFeatures | checked on 11/11/2026 |
| 04 | respond.io/faqs/does-respondio-meet-enterprise-grade-security-and-access-control-requirementsPrivacy & Security | checked on 11/11/2026 |
| 05 | respond.io/faqs/which-chat-platform-integrates-with-existing-crmFeatures | checked on 11/11/2026 |
| 06 | respond.io/help/channelsFeatures, Languages | checked on 11/11/2026 |
| 07 | respond.io/help/user-account/profileLanguages | checked on 11/11/2026 |
| 08 | respond.io/help/website-chat-widget/website-chat-widget-overviewFeatures | checked on 11/11/2026 |
| 09 | respond.io/integrationsNetworks, Features, Integrations | checked on 11/11/2026 |
| 10 | respond.io/legal-noticeProvider | checked on 11/11/2026 |
| 11 | respond.io/pricingFeatures, Platforms, Costs & Plans, Billing | checked on 11/11/2026 |
| 12 | respond.io/securityPrivacy & Security | checked on 11/11/2026 |
| 13 | respond.io/subprocessorsPrivacy & Security | checked on 11/11/2026 |
| 14 | capterra.com/p/179311/Rocketbots/reviews/Reviews | checked on 11/11/2026 |
| 15 | g2.com/products/respond-io/reviews?trk=article-ssr-frontend-pulse_little-text-blockReviews | checked on 11/11/2026 |
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.