Tool comparison · DM & Chat Automation
Superchat
German messaging inbox for WhatsApp, Instagram and Messenger
- Entryfrom €89per month · flat rate · billed monthly
- Free planyes
- Trial periodyesDuration not recorded
- InterfaceGermanand 6 more languages
- Hosting according to providerGermany
- Third-party rating4.7 / 5OMR Reviews · 344 Reviews
- Facebook Messenger
- Telegram
- Web app
- iOS app
- Android app
- Windows
- macOS
- API
Classification
In brief
Summarised from the provider's information. Not a test verdict.
Messages from WhatsApp, Instagram, Messenger and Telegram land in one inbox with tags, tasks and internal comments. Comment-to-DM, Chatbot flows, AI chat agent, lead capture and review requests are planned. According to the provider, it is hosted in Germany; support and help center are available in German.
SuitsFor small businesses, freelancers and Customer Service Teams looking for a German product with data stored in Germany.
Watch outIn addition to the free plan, there are usage-based costs and a minimum term.
Target audiences per provider
- Freelancers & social media managers
- Small businesses
- Online shops & D2C brands
- Coaches & Course Providers
- Customer Service Teams
Source: superchat.com/de/partner · checked on 11/11/2026
Compared under
- DM & Chat Automation Main category
- Community Management & Social Inbox
- Review & Reputation Management
Sources: apps.apple.com/lk/app/superchat-app/id1534542670, help.superchat.com/de/articles/110987-erste-sch… and 2 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Planning & Publishing1Workflow automation
- yesWorkflow automation
Source: superchat.com/de/preise · checked on 11/11/2026
Team & Approvals4Internal comments · Assign tasks · Roles & Permissions · Change log
- yesInternal comments
- yesAssign tasks
- yesRoles & Permissions
- yesChange log
Sources: superchat.com/de/preise, superchat.com/security · checked on 11/11/2026
Inbox & Community3Social Inbox · Reply to direct messages · Tags & labels in the inbox
- yesSocial Inbox
- yesReply to direct messages
- yesTags & labels in the inbox
Sources: superchat.com/de/preise, help.superchat.com/de/articles/439576-einfuhrun… · checked on 11/11/2026
Automation & Chat9Comment-to-DM · Automate story replies · Keyword triggers in DMs · Chatbot flows …
- yesComment-to-DM
- yesAutomate story replies
- yesKeyword triggers in DMs
- yesChatbot flows
- yesAI chat agent
- yesLead capture in chat
- yesHandover to staff
- yesWhatsApp newsletter
- yesWebsite chat widget
Sources: help.superchat.com/de/articles/531177-trigger-v…, help.superchat.com/de/articles/439576-einfuhrun… and 2 more · checked on 11/11/2026
AI Features1AI credits
- yesAI credits
Source: superchat.com/de/preise · checked on 11/11/2026
Employee Advocacy1Internal communications
- yesInternal communications
Source: superchat.com/de/preise · checked on 11/11/2026
Reviews2Aggregate reviews · Request reviews
- yesAggregate reviews
- yesRequest reviews
Source: superchat.com/de/preise · checked on 11/11/2026
Administration & Security3Single Sign-On · Two-factor authentication · API access
- yesSingle Sign-On
- yesTwo-factor authentication
- yesAPI access
Sources: superchat.com/de/preise, developers.superchat.com · checked on 11/11/2026
Service & Support6Onboarding included · Dedicated point of contact · Live chat support · Phone support …
- yesOnboarding included
- yesDedicated point of contact
- yesLive chat support
- yesPhone support
- yesHelp center in German
- yesAcademy & training
Sources: superchat.com/de/preise, help.superchat.com/de/articles/396633-support-e… · checked on 11/11/2026
4 networks
Networks
What Superchat can do per network, as described by the provider.
- WhatsAppInbox: MessagesDM automation
- InstagramInbox: MessagesDM automation
- Facebook MessengerInbox: MessagesDM automation
- TelegramInbox: MessagesDM automation
Show full matrix 4 networks × 2 capabilities
| Network | Messages in inbox | DM automation |
|---|---|---|
| yes | yes | |
| yes | yes | |
| Facebook Messenger | yes | yes |
| Telegram | yes | yes |
Source: help.superchat.com/de/articles/439576-einfuhrun… · checked on 11/11/2026
Per pricing page
Costs & Plans
Amounts as the provider displays them. Limits per plan, where stated.
Free
€0
per month · billed monthly
- 1 Users
- 30 Contacts
Basic
€89
per month · flat rate · billed monthly
- 3 Users
- unlimited Contacts
Professional
€149
per month · flat rate · billed monthly
- 6 Users
- unlimited Contacts
Advanced
€299
per month · flat rate · billed monthly
- 12 Users
- unlimited Contacts
Individuell
no price information
Source: superchat.com/de/preise · checked on 11/11/2026
Current prices from the providerAccording to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)yesyes, per provider
- Hosting: Germanyyesper provider
- EU-US Data Privacy Frameworknot specified
- ISO 27001 certificationyesyes, per provider
- SOC 2 reportnot specified
- Provider headquartered in the EUyesyes, per provider
- Provider from the DACH regionyesyes, per provider
- List of subprocessorsyesyes, per provider
- SSO via SAMLyesyes, per provider
- User management via SCIMyesyes, per provider
- Trust Centeryesyes, per provider
- Customer data not used for AI trainingyesyes, per provider
Show all 26 criteria 14 not specified
- yesProvider's GDPR statement
- yesData Processing Agreement (DPA)
- yesProvider headquartered in the EU
- yesProvider from the DACH region
- yesHosting in the EU
- yesHosting in Germany
- not specifiedChoice of server location
- not specifiedEU-US Data Privacy Framework
- not specifiedEU Standard Contractual Clauses
- yesList of subprocessors
- yesISO 27001 certification
- not specifiedSOC 2 report
- not specifiedBSI C5 attestation
- yesSSO via SAML
- yesUser management via SCIM
- not specifiedRegular penetration tests
- yesTrust Center
- not specifiedMeta Business Partner
- not specifiedTikTok Marketing Partner
- not specifiedLinkedIn Marketing Partner
- yesCustomer data not used for AI training
- not specifiedAccessibility statement
- not specifiedUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- not specifiedMeta Tech Provider
Sources: superchat.com/security, superchat.com/imprint and 1 more · checked on 11/11/2026
3 listed
Integrations
connections that the provider itself names.
- Zapier
- Make
- HubSpot
Source: superchat.com/de/preise · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- OMR Reviews4.7/ 5344 Reviews · retrieved on 11/11/2026View at OMR Reviews
- G24.6/ 5123 Reviews · retrieved on 11/11/2026View at G2
- Capterra4.8/ 5320 Reviews · retrieved on 11/11/2026View at Capterra
- Trustpilot4.3/ 5624 Reviews · retrieved on 11/11/2026rates the company (service, billing), not the softwareView at Trustpilot
DM & Chat Automation
Alternatives
Tools with the same main category, sorted by the number of features they share with Superchat.
Messaging platform for customer dialogue via WhatsApp, Instagram and Telegram
- TikTok
- Facebook Messenger
- Telegram
from US$79per month · flat rate · billed annually4.8 / 5, G2, 568 ReviewsMarketing platform with chatbots for Instagram, WhatsApp and Telegram
- Facebook Messenger
- Telegram
- TikTok
from €8.80per month · billed annually4.6 / 5, G2, 727 ReviewsMessaging platform from Germany, formerly Userlike, with chatbot and social inbox
- Facebook Messenger
- Telegram
from €87per month · flat rate · billed annually4.4 / 5, G2, 453 ReviewsInstagram DM automation with scheduling and CRM for creators and coaches
from €12.99per month · billed monthly5.0 / 5, G2, 1 Reviews
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
16 sources, oldest check on 11/11/2026. help.superchat.com (5) · superchat.com (5) · apps.apple.com (1) · de.trustpilot.com (1) · developers.superchat.com (1) · omr.com (1) · capterra.com (1) · g2.com (1)
Show all addresses with check date
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.