Tool comparison · DM & Chat Automation
SendPulse
Marketing platform with chatbots for Instagram, WhatsApp and Telegram
- Entryfrom €8.80per month · billed annually
- Free planyesshort data history
- Trial periodnot specified
- InterfaceEnglishnot in German
- Hosting according to providerGermany
- Third-party rating4.6 / 5Capterra · 774 Reviews
- Facebook Messenger
- Telegram
- TikTok
- Web app
- iOS app
- Android app
- API
Classification
In brief
Summarised from the provider's information. Not a test verdict.
For comment-to-DM, story replies and keyword triggers, the platform offers automation, plus chatbot flows, an AI chat agent, reply templates and lead capture. Inbox, social CRM, website chat widget and AI translation are included; there is a free plan.
SuitsFor small businesses and agencies that want to combine chatbot automation with the provider's other marketing tools.
Target audiences per provider
- Small businesses
- Agencies
- Customer Service Teams
Source: sendpulse.com/features/mcp · checked on 11/11/2026
Compared under
Sources: apps.apple.com/us/app/sendpulse/id945711525, sendpulse.com/knowledge-base/chatbot/conversati… and 3 more · checked on 11/11/2026
Controlled vocabulary
Features
The same terms as in every other profile. Anything not listed has not been reviewed by us yet.
Planning & Publishing1RSS & Blog Autopost
- yesRSS & Blog Autopost
Source: sendpulse.com/pricing/messengers · checked on 11/11/2026
Team & Approvals2Internal comments · Assign tasks
- yesInternal comments
- yesAssign tasks
Sources: sendpulse.com/features/chatbot/whatsapp, sendpulse.com/features/mobile-apps · checked on 11/11/2026
Inbox & Community5Social Inbox · Reply to direct messages · Reply templates · Tags & labels in the inbox …
- yesSocial Inbox
- yesReply to direct messages
- yesReply templates
- yesTags & labels in the inbox
- yesSocial CRM
Sources: sendpulse.com/features/chatbot, sendpulse.com/knowledge-base/chatbot/conversati… and 1 more · checked on 11/11/2026
Automation & Chat9Comment-to-DM · Automate story replies · Keyword triggers in DMs · Chatbot flows …
- yesComment-to-DM
- yesAutomate story replies
- yesKeyword triggers in DMs
- yesChatbot flows
- yesAI chat agent
- yesLead capture in chat
- yesHandover to staff
- yesWhatsApp newsletter
- yesWebsite chat widget
Sources: sendpulse.com/blog/chatbot-use-cases, sendpulse.com/features/chatbot/whatsapp and 2 more · checked on 11/11/2026
AI Features3AI reply suggestions · AI translation · Choice of AI model
- yesAI reply suggestions
- yesAI translation
- yesChoice of AI model
Sources: sendpulse.com/knowledge-base/chatbot/conversati…, sendpulse.com/knowledge-base/chatbot/livechat/c… · checked on 11/11/2026
Administration & Security2Two-factor authentication · API access
- yesTwo-factor authentication
- yesAPI access
Sources: sendpulse.com/legal/security, sendpulse.com/features/chatbot/whatsapp · checked on 11/11/2026
Service & Support2Live chat support · Academy & training
- yesLive chat support
- yesAcademy & training
Sources: sendpulse.com/pricing/messengers, sendpulse.com/features/chatbot · checked on 11/11/2026
7 networks
Networks
What SendPulse can do per network, as described by the provider.
- InstagramInbox: MessagesDM automation
- FacebookInbox: MessagesDM automation
- Facebook MessengerInbox: MessagesDM automation
- WhatsAppInbox: MessagesDM automation
- TelegramInbox: MessagesDM automation
- TikTokInbox: MessagesDM automation
- LinkedInInbox: Messages
Show full matrix 7 networks × 2 capabilities
| Network | Messages in inbox | DM automation |
|---|---|---|
| yes | yes | |
| yes | yes | |
| Facebook Messenger | yes | yes |
| yes | yes | |
| Telegram | yes | yes |
| TikTok | yes | yes |
| yes | not specified |
Source: sendpulse.com/features/chatbot · checked on 11/11/2026
Per pricing page
Costs & Plans
Amounts as the provider displays them. Limits per plan, where stated.
Free
€0
per month · billed monthly
- 500 Contacts
Pro
€11
per month · billed monthly
Pro (yearly)
€8.80
per month · billed annually
Sources: sendpulse.com/en/pricing/messengers, sendpulse.com/pricing/messengers · checked on 11/11/2026
Current prices from the providerAccording to the provider
Privacy & Security
We reproduce what the provider states. This is not a legal assessment.
- Provider's GDPR statementyesyes, per provider
- Data Processing Agreement (DPA)yesyes, per provider
- Hosting: Germanyyesper provider
- EU-US Data Privacy Frameworknot specified
- ISO 27001 certificationnot specified
- SOC 2 reportnot specified
- EU Standard Contractual Clausesyesyes, per provider
Show all 26 criteria 20 not specified
- yesProvider's GDPR statement
- yesData Processing Agreement (DPA)
- not specifiedProvider headquartered in the EU
- not specifiedProvider from the DACH region
- yesHosting in the EU
- yesHosting in Germany
- not specifiedChoice of server location
- not specifiedEU-US Data Privacy Framework
- yesEU Standard Contractual Clauses
- not specifiedList of subprocessors
- not specifiedISO 27001 certification
- not specifiedSOC 2 report
- not specifiedBSI C5 attestation
- not specifiedSSO via SAML
- not specifiedUser management via SCIM
- not specifiedRegular penetration tests
- not specifiedTrust Center
- not specifiedMeta Business Partner
- not specifiedTikTok Marketing Partner
- not specifiedLinkedIn Marketing Partner
- not specifiedCustomer data not used for AI training
- not specifiedAccessibility statement
- yesUS hosting
- not specifiedHosting in Switzerland
- not specifiedCISIS12 certification
- not specifiedMeta Tech Provider
Sources: sendpulse.com/legal/pp, sendpulse.com/legal/processing · checked on 11/11/2026
4 listed
Integrations
connections that the provider itself names.
- Make
- n8n
- ChatGPT
- MCP server
Source: sendpulse.com/features/mcp · checked on 11/11/2026
From third parties
Reviews
Social Rocket does not award a rating of its own. The values of other platforms are shown here, with retrieval dates.
- OMR Reviews4.5/ 55 Reviews · retrieved on 11/11/2026View at OMR Reviews
- G24.6/ 5727 Reviews · retrieved on 11/11/2026View at G2
- Capterra4.6/ 5774 Reviews · retrieved on 11/11/2026View at Capterra
- Trustpilot4.5/ 52,894 Reviews · retrieved on 11/11/2026rates the company (service, billing), not the softwareView at Trustpilot
DM & Chat Automation
Alternatives
Tools with the same main category, sorted by the number of features they share with SendPulse.
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- TikTok
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- TikTok
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- Facebook Messenger
Price on requestno list price published4.8 / 5, G2, 33 Reviews
Status 11/11/2026
Sources
Every page this profile is drawn from, with the date it was checked. The status shown above is the oldest of this data.
18 sources, oldest check on 11/11/2026. sendpulse.com (13) · apps.apple.com (1) · omr.com (1) · capterra.com (1) · g2.com (1) · trustpilot.com (1)
Show all addresses with check date
| 01 | apps.apple.com/us/app/sendpulse/id945711525Languages | checked on 11/11/2026 |
| 02 | omr.com/de/reviews/product/sendpulseReviews | checked on 11/11/2026 |
| 03 | sendpulse.com/blog/chatbot-use-casesFeatures | checked on 11/11/2026 |
| 04 | sendpulse.com/en/pricing/messengersCosts & Plans | checked on 11/11/2026 |
| 05 | sendpulse.com/features/chatbotNetworks, Positioning, Features | checked on 11/11/2026 |
| 06 | sendpulse.com/features/chatbot/whatsappFeatures | checked on 11/11/2026 |
| 07 | sendpulse.com/features/mcpTarget audiences, Integrations | checked on 11/11/2026 |
| 08 | sendpulse.com/features/mobile-appsFeatures, Platforms | checked on 11/11/2026 |
| 09 | sendpulse.com/knowledge-base/chatbot/conversationsFeatures, Languages | checked on 11/11/2026 |
| 10 | sendpulse.com/knowledge-base/chatbot/livechat/connect-widgetFeatures | checked on 11/11/2026 |
| 11 | sendpulse.com/legal/ppProvider, Privacy & Security | checked on 11/11/2026 |
| 12 | sendpulse.com/legal/processingPrivacy & Security | checked on 11/11/2026 |
| 13 | sendpulse.com/legal/securityFeatures | checked on 11/11/2026 |
| 14 | sendpulse.com/legal/termsCosts & Plans | checked on 11/11/2026 |
| 15 | sendpulse.com/pricing/messengersFeatures, Billing | checked on 11/11/2026 |
| 16 | capterra.com/p/146369/SendPulse/reviews/Reviews | checked on 11/11/2026 |
| 17 | g2.com/products/sendpulse/reviewsReviews | checked on 11/11/2026 |
| 18 | trustpilot.com/review/sendpulse.comReviews | checked on 11/11/2026 |
Method
How to read this profile
- Every claim has a source
For every feature, price and privacy statement we store the page it comes from and the review date. Both are shown in the tool profile.
- Unknown stays unknown
If something is not stated by the provider, we show "no information". We do not guess and do not derive anything from advertising texts.
- Reviews come from third parties
Ratings come from OMR Reviews, G2 or Capterra, each with the number of reviews and the retrieval date. Each row in a list shows the same platform: the one on which most tools in the list are rated. Under 10 reviews, the rating is shown without a bar. Trustpilot and app stores rate the company or the app; they appear only in the profile. Social Rocket does not award its own rating.